2nd & 3rd Shift Spanish Bilingual Call Center Customer Service Representative - On-Site

Join RDI Corporation, a world-class outsourcer delivering exceptional call center, market research, administrative, IT, and creative services to esteemed Fortune 500 partners. Our collaborative ethos brings together a diverse family of professionals—cognizant, strategic, resilient, and passionate—each contributing unique skills to our collective success

Currently, we're hiring #ThoseWhoHustle for Customer Service Representative positions in Greater Cincinnati, OH. As a Customer Service Representative, you'll be the vital link between our company and our clients, delivering exceptional service and support. Join us, and we'll provide comprehensive paid training to equip you with the tools for success.

Are you fueled by helping others? Are you ready to be #Winningsmart? Look no further for a career that offers stability, internal growth opportunities, and competitive benefits, along with enticing incentives like cash bonuses, contests, giveaways, and more!

Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation:

· Utilize telephone systems and technology to complete all tasks following all procedures accurately and promptly.

· Accurately document and summarize call content accurately for record-keeping purposes.

· Follow all required scripts, protocols, and procedures to maintain consistency and compliance.

· Utilize knowledge base and training resources to provide accurate responses to customer inquiries.

· Appropriately escalate customer issues to the managerial team when necessary.

· Adhere to all attendance and work schedule requirements to ensure coverage during operational hours.

· Maintain strict confidentiality regarding customer information and sensitive data.

What you already have to be an awesome Call Center Customer Service Representative:

• A passion for talking on the phone. It's the core of our industry.
• Customer Service or Call Center experience and ability to ensure customer satisfaction in each interaction.
• Smile and Dial: Positive attitude, professional communication skills and a desire to go above and beyond.
• Proficient organizational, written, and oral communication skills, typing a minimum of 35 WPM
• Must attend all scheduled training, 100% attendance is a must.
• Strong people skills — you are friendly, empathetic, and a good listener.
• De-escalation skills and professionalism when handling challenging calls.
• Tech-savvy. You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite, mapping systems (I.E Google maps) and client CRM systems.

Most companies say employees are Number One. We really mean it. Let’s start with what’s in it for YOU. Why choose RDI?

• We ENCOURAGE your health and wellness, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!
• We CELEBRATE you. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! EMBRACE DIVERSITY.
• We want you to become our next LEADER. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!
• And of course, we offer all the necessities: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!
• We care about our communities and we have integrity. We support 20+ community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few.
• Here at RDI, you’ll Earn Well. Learn Well. Live Well. Dream Well. And #leaveitbetter

Join RDI, where YOU are Number One.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Night shift
• Overnight shift

Language:

• fluent Spanish and English (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Blue Ash, OH 45242 (Required)

Ability to Relocate:

• Blue Ash, OH 45242: Relocate before starting work (Required)

Work Location: In person