MarketStar
Account Manager – Google Workspace
LOCATION
Salt Lake City, UT - Hybrid
QUALIFICATIONS
Strong time and project management skills, proficiency in Microsoft Office and/or Google Suites, demonstrated ability to build relationships, strong written and verbal presentation skills, and previous experience in account management or sales technology preferred.
RESPONSIBILITIES
Lead customer outreach and manage relationships, increase brand awareness, use data for reporting and planning, attain sales targets, record customer interactions in CRM, and provide customer sentiment insights.
INDUSTRY
Technology Services/Outsourced B2B Solutions
SHORT DESCRIPTION
Seeking an Account Manager for the Google Workspace team to enhance customer experience and drive upsell opportunities through effective relationship management and data-driven strategies.
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Account Manager – Google Workspace:
MarketStar is seeking an Account Manager to support our Google Workspace team. Account Managers are responsible for working with existing customers, identifying opportunities to improve their experience and effectively upsell. They draw daily on both their skills in managing client relationships and utilizing the data provided to make strategic and thoughtful decisions. The right candidate will be instrumental in providing value to Google Workspace and their customers.
Location: Salt Lake City, UT - Hybrid
What Will You Do?
Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
Work with existing customers to build brand awareness and increase their usage and spend
Use client provided and self- guided training resources to s tay up to date on knowledge of the product
Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
Attain daily, weekly, monthly, and quarterly targets
Record customer interactions and engagement in CRM
Build and manage both Internal MarketStar team and external client counterpart relationships
Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
Use data to drive planning and success
Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
What Will You Need to Succeed?:
Strong time and project management organizational skills
Proficiency with using Microsoft Office and/or Google Suites
Demonstrated ability to build relationships
Strong written and verbal presentation skills
Experience with setting and exceeding sales goals
A b le to multi-task, manage time effectively and adapt to change
Able to analyze and interpret data to develop and implement strategic plans is preferred
Previous experience with account management or prior experience in sales or technology preferred
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/ Dependent c are reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive h ealth care coverage including m edical, d ental , and v ision
The hourly pay for this position is $19.23 . This pay s tru cture may also i ncl ude a variable bonus component of $6,000.00 a nnually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
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