Spin.AI
Account Manager (Los Angeles, Ca)
Full Time
•
Los Angeles, CA, United States of America
82,297 - 104,207 (Yearly)
Added 1 month, 1 week ago
Summary
LOCATION
Palo Alto, CA and Los Angeles, CA (Hybrid)
QUALIFICATIONS
Experience in technical support and sales, New Business or Account Management experience in the SaaS data protection and cybersecurity industry, excellent communication and interpersonal skills, and a bachelor's degree in business, marketing, economics, or related field is a plus.
RESPONSIBILITIES
Maintain customer relationships, communicate client needs, renew and expand existing accounts, collect and analyze consumer behavior data, resolve complaints, identify industry trends, and collaborate with internal departments to meet client needs.
INDUSTRY
SaaS Security and Data Protection
SHORT DESCRIPTION
Join Spin Technology as an Account Manager to act as a point of contact for clients, maintain customer satisfaction, and build long-lasting relationships while promoting company products in a fast-paced environment.
About Spin Technology
Spin.AI is a SaaS Security company based in Palo Alto, CA and Los Angeles, CA, protecting enterprises against SaaS ransomware, Shadow IT, non-compliance, data loss and data leak disasters in the cloud.
SpinOne is an all-in-one SaaS data protection platform for mission-critical SaaS Apps, such as Google Workspace, Microsoft Office 365, Salesforce, and Slack. SpinOne is the ultimate SaaS data protection platform that delivers the most innovative last line of cyber defense, SaaS data management, and protection for more than 1,500 organizations worldwide. For more information, please visit: http://www.spin.ai/
We are searching for a communicative candidate who is proactive and passionate about company products and the clients they serve. An account manager will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.
To succeed in this position, the candidate should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.
Duties:
- Maintaining customer relationships and ensuring customer satisfaction
- Communicating with clients to understand their needs and suggest upgrades or additional features.
- Renew existing customer accounts
- Expand existing customer accounts
- Building relationships with clients based on trust and respect.
- Answering product-related queries in a timely manner.
- Collaborating with internal departments to facilitate client need fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends.
- Acting as a client advocate with a focus on improving the buyer experience.
Expectations:
- Experience in technical support and sales.
- New Business and/or Account Management experience in the SaaS data protection and cybersecurity industry.
- Good technical and product knowledge.
- Excellent communication and interpersonal skills.
- Good critical thinking and problem-solving skills.
- Working knowledge of sales software.
- Bachelor’s degree in business, marketing, economics, or related field is a plus
What we offer:
- Unlimited PTO
- Hybrid Office Attendance
- Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Employee Wellness Program
- Great opportunity to work with amazing people
Why join Spin?
This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years.
Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.
EEO Statement
Equal Opportunity Employer
Spin Technology is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via shushan@spin.ai.
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