Account Manager (On-Site)

The Account Manager is a key member of the sales and customer relations team, responsible for managing and nurturing relationships with clients in a manufacturing environment. This role involves understanding customer needs, ensuring that orders are fulfilled accurately and on time, and serving as the primary point of contact for all customer-related inquiries and issues. The Account Manager works closely with internal teams, including Sales, Production, Quality Control, Procurement, and Logistics, to ensure customer expectations are met and exceeded. This role is critical in driving customer satisfaction, loyalty, and long-term business growth.

Essential Job Duties and Responsibilities:

The essential functions include, but are not limited to, the following:

• Customer Relationship Management: Build and maintain strong, long-lasting relationships with assigned customers, understanding their needs and ensuring satisfaction.
• Order Management: Oversee the entire order process from receipt to delivery, ensuring that products are manufactured and shipped according to customer specifications and timelines.
• Issue Resolution: Act as the main point of contact for customers to address any concerns, complaints, or issues, coordinating with internal teams to resolve them quickly and effectively.
• Cross-functional collaboration: Work closely with Sales, Product Development, Production, Quality Control, Procurement, and Logistics teams to ensure customer requirements are clearly communicated and met.
• Sales Growth: Identify opportunities to expand business with existing customers by understanding their evolving needs and proposing additional products or services.
• Reporting: Regularly update senior management on customer account status, including sales performance, customer feedback, and any potential issues.
• Contract Management: Negotiate and manage contracts with customers, ensuring favorable terms and compliance with all agreements.
• Forecasting and Planning: Collaborate with Demand Planning and Production teams to ensure accurate forecasting and planning of customer demand.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education:

• Bachelor’s degree in business administration, Marketing, Supply Chain Management, or a related field, or equivalent experience.

Experience:

• Proven experience in account management, sales, or customer service, preferably in a manufacturing or industrial environment.
• Experience in the food, nutraceutical, pharmaceutical, or similar industries preferred.
• Knowledge of manufacturing processes and the ability to translate technical details into customer-friendly language.

Skills:

• Strong interpersonal and communication skills, with the ability to build rapport with customers and internal teams.
• Excellent organizational skills, with a keen attention to detail and the ability to manage multiple accounts simultaneously.
• Proficiency in using customer relationship management (CRM) software, enterprise resource planning (ERP) systems, and other relevant tools.
• Problem-solving skills with a proactive approach to identifying and addressing customer needs.
• Ability to work effectively with cross-functional teams and build strong customer relationships.
• Excellent problem-solving and decision-making abilities.
• Food safety standards and regulations a plus
• Knowledge of cGMPs a plus
• Ability to manage processes and procedures.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.

Working Conditions:

• On-site. Primarily office-based with regular interaction with production and logistics teams.
• Occasional travel to customer sites or industry events may be required.
• The work setting is primarily sedentary and office-based, involving extensive use of computers and office equipment.

QUALIFICATIONS: If you apply for this position, you must be eligible to work in the U.S. without needing an employer-sponsored visa (work permit).

Physical Demands: This position is primarily sedentary, requiring the ability to sit for extended periods. It involves regular use of a computer, including typing, viewing a monitor, and handling documents. Occasional standing, walking, and light lifting (up to 15 pounds) may be required. The role also demands fine motor skills for tasks such as typing and writing and the ability to focus on detailed work for prolonged periods.

Work Environment: While performing the primary duties of the job, the employee is regularly exposed to various outdoor and indoor environments (i.e., general office, industrial complexes, food processing plants, semiconductor labs, clean rooms, etc., some of which can be hazardous). Temperature variances, high noise levels, and dusty environments may be encountered.

FOOD ALLERGEN NOTICE: This facility may contain the following allergens: milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, and soybeans.

EQUAL OPPORTUNITY EMPLOYER: We are an Equal Opportunity Employer and consider qualified applicants for employment without regard to race, ethnicity, national origin, sex, sexual orientation, gender, identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

YOUR RIGHT TO WORK: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• What is your desired salary range?

Ability to Relocate:

• Allen, TX 75002: Relocate before starting work (Preferred)

Work Location: In person