Account Manager, Specialist

Are you enthusiastic about building relationships, improving business performance, and creating high-quality customer experiences? Join our Service Commercial Team as an Account Manager and take on a critical role in managing and growing key customer accounts across the USA and Canada.

You’ll partner with operations, engineering, sales, and other cross-functional teams to craft innovative solutions and ensure our customers’ benefit. Your involvement in resolving problems and conducting meaningful business assessments will directly impact our customers' experiences and support their operational and commercial aspirations.

If you thrive in a vibrant, customer-centric environment and are committed to developing lasting, mutually beneficial partnerships, this is the role for you!

• Drive Customer Success:
  Forge robust, trusted relationships with key stakeholders, including operations managers, asset managers, and executives. Act as the face of our company and ensure genuine customer satisfaction.
• Lead Strategic Account Management:
  Develop and implement account plans to maximize performance, profitability, and long-term growth, while facilitating cross-functional collaboration.
• Be a Problem Solver:
  Manage and resolve customer issues with efficiency and tact, acting as a bridge between internal teams and customers.
• Generate Business Opportunities:
  Identify sales leads, develop commercial opportunities, and collaborate with sales and operational stakeholders to facilitate revenue growth.
• Deliver Insightful Engagements:
  Present account performance reviews, analyze feedback, and provide actionable recommendations for process and service improvements.
• Ensure Financial and Operational Excellence:
  Oversee account Profit & Loss (P&L) activities, compliance, and data accuracy while ensuring financial accountability.
• Lead Negotiations and Communications:
• Negotiate, develop, and deliver official letters, notices, and commercial settlements to customers. Facilitate clear understanding of complex contracts, legal documents, and technical or regulatory materials to ensure alignment and compliance.

• Education:
  • Bachelor’s degree in technical sales, account management, or a related field (required).
  • Master’s degree in business management or an equivalent discipline (preferred).
• Experience:
  • 5+ years of experience in technical sales, account management, or customer service in a technical context (preferred).
  • Operations management or renewable energy experience is beneficial.
• Technical Proficiency:
  • Proficiency in MS Office Suite (Excel, PowerPoint, Power BI) and familiarity with ERP/CRM systems (e.g., SAP, Salesforce).
• Soft Skills:
  • Expert communication, negotiation, and problem-solving abilities.
  • Comfortable engaging with customers at trade shows, conferences, and business reviews.
• Travel:
  • Ability to travel at least 25% for in-person customer meetings across North America, with quarterly visits to the Portland HQ.
• Financial Acumen:
  • Familiarity with corporate finance to understand budgets, profitability, and settlements is favored.
  
  

We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other.

• Great benefits coverage that includes dental and vision
• Generous Paid Time Off policies
• 401(k) plan
• Tuition assistance
• Highly developed Training Program
• Global bonus program

At our company, we’re committed to providing an inclusive, engaging, and rewarding workplace where you can thrive. We offer:

A chance to work with a passionate and collaborative team.

Opportunities for professional growth and development.

The ability to shape the future of renewable energy solutions in North America.

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