columbia fireflies

Account Manager, Ticket Sales

Full Time • Columbia, SC, United States of America

51,008 - 64,587 (Yearly) Added 1 month ago

Summary

LOCATION

Columbia, South Carolina at Segra Park

QUALIFICATIONS

Associate's degree or equivalent experience; two years in ticket sales preferred; strong communication and organizational skills; ability to analyze and interpret business documents; capability to perform basic mathematical operations.

RESPONSIBILITIES

Sell Fireflies season memberships, group tickets, and luxury suites; prospect new sales opportunities; maintain detailed call logs; meet with clients; provide customer service; collaborate with team members; and assist in various ticket office duties.

INDUSTRY

Sports and Entertainment

SHORT DESCRIPTION

Account Manager for Ticket Sales responsible for selling various ticket packages and memberships for the Columbia Fireflies, building customer relationships, and providing exceptional service.

About the Columbia Fireflies:
The Columbia Fireflies are a part of Hardball Capital which also owns the Chattanooga Lookouts (AA Minnesota Twins Affiliate) and the Fort Wayne TinCaps (A San Diego Padres Affiliate.) The Fireflies began play in the spring of 2016 at Segra Park, in Columbia, South Carolina. The Fireflies are the Class-A, Kansas City Royals affiliate of the Low A East whose season begins in April and concludes in end of August. The franchise was awarded 2024 Single A Organization of the Year.

Status: Full Time
Reports to: Director of Ticket Sales
Position Summary:
Account Manager, Ticket Sales is responsible with the selling of Fireflies Season Memberships, Half Season Memberships, Partial Plan Memberships, Premium Seating, Picnics, Luxury Suites, and Group Tickets of 20 or more people. Additional sales responsibilities include selling our Lexington Medical Center Be Well Picnic Pavilion, BMW of Columbia Balcony, and Concourse Suites.
Essential Duties & Responsibilities:

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.

1. Prospect new sales opportunities through the sale of Columbia Fireflies Full Season Memberships and Premium Seating.

2. Prospect new sales opportunities through the sale of Columbia Fireflies Half Season Memberships and Partial Plan Memberships.

3. Sell Columbia Fireflies group ticket packages in our picnic areas through the sale of Picnics, Lexington Medical Center Be Well Picnic Pavilion, BMW of Columbia Balcony, and Concourse Suites.

4. Sell individual game luxury suites to businesses and individuals in the Columbia and Midlands community.

5. Generates sales opportunities through telemarketing, by making 40 calls a day.

6. Build loyalty and develop strong meaningful relationships by setting five face to face meetings a week at Segra Park or out of the office at the businesses or organizations in our community.

7. Develop and maintain detailed call logs in Score CRM database for communicating with prospects and customers on a daily, weekly, and monthly basis.

8. Disseminate all pertinent information to prospects and customers such as tickets, account information, advisory sheets, health & safety information, and vouchers for all groups in a timely manner prior to the event date.

9. Must be eager and willing to work with other team members within our franchise.

10. Work with the Director of Ticket Sales to establish individual sales goals and annual organizational goals.

11. Push ourselves to change, innovate, and evolve through monthly one on ones with the Director of Ticket Sales.

12. Must be eager and willing to work with other team members on our staff.

13. Be prepared, Be present, and Actively participate in our Columbia Fireflies Ticket Sales and Service training program.

14. Provide world class customer service to all customers and assist them throughout our renewal process.

15. Work as needed, extended and/or irregular hours, events which may include nights, weekends, and holidays.

16. Assist with inbound phone calls in the ticket office as needed.

17. Collaborate with other team members and departments across functions to drive business results.

18. Visit clients and work Sales Tables during Fireflies home games/events and attend networking functions such as luncheons, networking events, and community events.

19. Keep accurate records for all accounts to ensure all payments are paid in full.

20. Coordinate with Food and Beverage team to ensure all orders are delivered on time.
Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associate’s degree (A. A.) or equivalent from two-year college or technical school; or two years related Ticket Sales experience and/or training; or equivalent combination of education and experience. Applicants within market sales experience is preferred.
Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, create mini business plans, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from customers.
Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses and/or Registrations:

N/A

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. The employee will assist in tarp duty putting the tarp on and off the field during inclement weather and not restricted to normal business hours.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Columbia Fireflies are an equal opportunity employer. We are committed to equal treatment of all applicants and employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate except when working events (games events, etc.), the noise level is loud.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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