Account Supervisor

Overview
How You'll Make an Impact
The Account Supervisor will be the primary day-to-day contact for an automotive on the Retail side of the business, as well as internal teams supporting various direct marketing programs. You will be responsible for leading the management and implementation of client programs and initiatives while ensuring timely and flawless program execution. The account supervisor will report to the Account Director and will work closely with multiple cross-functional teams including creative, development, data, etc. This is a hybrid role based in Troy, MI .

What You'll Achieve

• Work across Epsilon to support a variety of client programs/needs, which may include coordinating efforts among Creative, Production, Email, Data/Analytics, Accounting/Billing, Third Party vendors (as applicable), etc.
• Own the creative process from an Account perspective, including directing the internal teams and developing thought-provoking creative briefs, schedules and estimates
• Oversee production schedules for email and direct mail; direct internal production teams and external partners on specific requirements; ensure accuracy and quality of all materials
• What skills will be developed in this role?
• Perform successfully in role while working independently with limited direct supervision needed.
• Develop and manage client relationship
• Identify opportunities to increase the efficiency of programs/processes.
• Work closely with the Account leads to help drive the client's and Epsilon's financial success.
• Resolve program issues in a timely manner and work closely with client to prevent future issues.
• Issue reports, results, statuses and proposals to client

Who You Are

• What you'll bring with you
  • Minimum 5-7 years' experience in marketing services with an emphasis on digital marketing, email and direct mail
  • MS Office expertise (Excel, Word, PPT, etc.)
  • Proven track record in execution of detailed projects and ability to demonstrate critical decision-making skills
  • Extremely organized and detail-oriented with the ability to multi-task and a passion for exceeding client expectations
  • Automotive marketing experience
• Why you might stand out from other talent:
  • Bachelor's degree in business, Marketing or Communications
  • Work well under pressure in a fast-paced environment
  • Possess the ability to work with all levels and roles within both Epsilon's organization, as well as the client's organization
  • Have a strong understanding of direct/digital marketing best practices and the ability to effectively communicate recommended strategies and point of view to the client via email, phone and in-person meetings

Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 14 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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