Avalere Health
Account Supervisor (Pharma Agency, Digital)
Full Time
•
Remote, Remote, United States of America
82,960 - 105,046 (Yearly)
Added 1 day, 20 hours ago
Summary
LOCATION
Remote (with teams across North America, Europe, and Asia)
QUALIFICATIONS
5+ years of experience managing client relationships in an agency environment, background in digital tactics focused on websites, experience in pharmaceutical marketing, and preferred experience in managing pharma brand launches in rare diseases.
RESPONSIBILITIES
Manage a digital brand focused on websites, build client relationships, provide confident counsel on client inquiries, communicate brand objectives to the agency team, document scope requests, manage revenue and profit, and identify growth opportunities.
INDUSTRY
Biopharmaceutical, Medical Technology, and Wellness Industries
SHORT DESCRIPTION
The Account Supervisor will manage digital brand initiatives, fostering strong client relationships and delivering effective solutions to differentiate client brands in the market.
About Avalere Health
Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries.
Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology — to create the connections that make better health happen.
Avalere Health partners with its clients to navigate the complex and rapidly changing healthcare ecosystem. Together, our experts help clients connect patients with life-changing therapies, realizing the potential of strategies and solutions to accelerate innovation that improves lives.
We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Avalere Health, we imagine a healthier world and create the connections to make it happen.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.
About the role
The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client’s brands in the market.
What you’ll do
- Managing a digital brand focused on websites.
- Build and sustain relationships with key clients grounded in an understanding of their business goals.
- Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
- Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
- Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
- Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
- Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
- Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
- Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.
About you
- 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites
- Experience in pharmaceutical marketing is required
- Proven ability to collaborate across functions and project teams in a dynamic environment
- Experience in managing pharma brand launch in rare disease is preferred
- Demonstrated verbal and written communication skills
What we can offer
Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.
At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.
We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.
We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.
We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
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