Account Manager

Founded in 2016, Infinite Chemical Analysis Labs’ mission is to provide the cannabis industry with accurate and timely analytical services of exceptional quality while exceeding clients’ expectations. The lab offers a wide range of analytical services for quality assurance and state compliance to uphold brands to the highest standards for premium products. ICAL prides itself on setting the standard for quality cannabis testing across California and Michigan. Additionally, ICAL is currently expanding its analytical services to the fields of environmental, water, food, beverage, nutraceutical, and agriculture testing. We’ll strive to set the same standard of excellence we’re known for across the entire analytical testing industry.

We are currently seeking an Account Manager to join our team in San Diego, CA! The Account Manager is an integral part of our sales team where our relationships with our clients begins. This position oversees and cultivates the company's relationships with our clients; They are tasked with building long-term partnerships with a group of customers and generally stay with the same customers for the length of their relationship with the company. Tasks and projects may involve project management, strategic planning, sales support, product design, service application, logistics, and entry level accounting and invoicing. There are no sales quotas or cold calling duties assigned to this position.

This employee will be scheduled to work 40 hours a week, Monday through Friday, 9:30am - 6:00pm. This position is great fit for an extroverted candidate looking to join a growing company while building upon their client service skills within the cannabis and/or laboratory testing industry!

KEY RESPONSIBILITIES:

• Provide exceptional customer service to our clients and customers through inbound and outbound calls and email communication.
• Serves as intermediary between laboratory departments and administrative staff to handle client requests and discrepancies.
• Respond to inquiries about services, pricing, and assist existing and potential accounts.
• Follow ups to obtain payment on unpaid invoices.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems that vendors or purchasing agents have with obtaining payment for bills.
• Provide clerical and administrative support to management as requested
• Complete and maintain paperwork for compliance collection when necessary.
• Verify forms submitted by clients to ensure there are no errors.
• Assist in scheduling compliance collections.
• Assisting with intake, front desk, or other office responsibilities when necessary.

REQUIRED QUALIFICATIONS, EDUCATION, AND EXPERIENCE:

• Effective communication skills (both verbal and written) with excellent computer, typing, and organizational abilities.
• Strong attention to detail, data entry skills, sense of urgency.
• Ideal candidate will be people-oriented and able to form relationships quickly.
• Positive attitude and willingness to work in a collaborative environment.
• Disciplined conflict-resolution skills; solution oriented.
• Ability and willingness to multi-task, and the ability to prioritize and manage assignments.
• Working knowledge of or willingness to learn about: chemistry concepts, microbiological processes, and/or botanical/horticultural practices.
• Working knowledge of cannabis products and market trends.
• Proficiency with the Microsoft Office Suite (Word, Excel, etc.), G Suite (primarily Google Sheets & Google Docs) and QuickBooks.
• Must be comfortable working around cannabis and hemp products.
• At least 2+ years of prior experience in a customer service or client facing role.
• Must possess at least a High School Diploma or equivalent; Associate's or Technical/Vocational Degree in Business, Marketing, or Communication strongly preferred.
• Must be at least 21 years old to comply with Department of Cannabis Control regulations.
• Must not concurrently work in any other part of the cannabis industry.
• Willingness to travel up to 20% of time.

BENEFITS:

• 100% Employer Covered Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan with 4% Employer Matching
• 21 Days of Yearly Paid Time Off

EEO STATEMENT:

Infinite Chemical Analysis Labs LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Quarterly bonus

Application Question(s):

• Do you currently reside in the San Diego, CA region?
• Are you at least 21 years of age?
• Are you available to work the posted shift time for this position: Monday - Friday, 9:30am - 6:00pm?

Education:

• High school or equivalent (Required)

Experience:

• Customer/Client Service: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Work Location: In person