Admission Coordinator

Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

• Responsible for contacting the patient and family within 1 hour of referral, and coordinating all admissions within the 3-hour admission Commitment
• Processes referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admission of patients
• Participates as a member of the marketing team by: actively seeking new referral sources; developing and maintaining positive relationships with referral sources; assist in developing strategies and plans for site and company growth
• Ensures maximum reimbursement through initial payer source, benefits, and eligibility verification, authorization processes, and accurate data entry into Company computer system. Completes required payer source verification forms
• Provides accurate insurance and admission information to admission staff in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patients and their families
• Provides Billing Coordinator, or designee, with insurance and billing documentation as needed for final confirmation prior to admission and/or submission of bill

• High school diploma or equivalent with customer service experienced required
• Must have strong communication, organization, negotiation and public relation skills and be proficient with the PC including the MS suite of products.
• Hospice or medical office experience preferred
• LPN/LV certification or Bachelor’s degree in business, social work, psychology or nursing or equivalent business experience preferred

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace