Admissions Counselor
LOCATION
Remote
QUALIFICATIONS
Bachelor's degree required, with a Master's degree preferred; minimum of 2 years of admissions experience; proficiency with MS Office, CRM systems, and experience with student information and database management systems preferred.
RESPONSIBILITIES
Recruit graduate students by marketing programs, maintaining communication throughout the admissions process, conducting interviews and recruiting events, producing reports, making admissions decisions, and adhering to policies and procedures.
INDUSTRY
Higher Education
SHORT DESCRIPTION
Saybrook University is looking for an Admissions Counselor to recruit graduate students and manage the admissions process, requiring strong communication, organizational, and customer service skills.
- Articulating the mission and value of Saybrook University to prospective graduate students while maintaining superior customer service.
- Achieving performance goals for each term by maintaining targeted conversion metrics at each stage of the admission process on a consistent basis.
- Responding to all new inquiries quickly and maintaining consistent communications with all students throughout the admission process, including a determined number of outbound calls per day to reach prospective students in a timely manner.
- Building relationships with prospective students by conducting telephone based interviews to qualify them on their educational goals and interests, explaining available academic programs, advising them on admission requirements, and ensuring that all admission paperwork is completed properly. This may also include providing more in-depth counseling for undecided students.
- Conducting recruiting events both on-campus and virtually to recruit graduate students. This will include admission interviews, campus visits and tours, open houses, information sessions, etc.
- Maintain student appointment schedule for prospective students and applicants (scheduled & walk-ins) as needed.
- Making decisions and/or recommendations concerning admissions, while appropriately adhering to all policies and procedures.
- Producing accurate applicant and inquiry reports, including forecasts, on a regular basis.
- Performing other duties as assigned.
- Must be able to represent Saybrook University in a professional manner, recruit, and work within a diverse community, and follow all policies and procedures with a keen attention to detail.
- Excellent communication and listening abilities; persuasive and negotiation skills, strong professional writing, public speaking, interpersonal and public relations skills.
- Strong recruitment, sales, and customer service skills combined with a strong work ethic and a goal-oriented, self-motivated approach toward achieving consistent results.
- Leadership, organizational, time management, multi-tasking, and planning capabilities.
- Must be proficient with MS Office suite, customer relationship management systems, and the ability to learn new systems quickly.
- Bachelor’s degree required. Master’s degree preferred.
- A minimum of 2 years admissions experience is required.
- Experience with student information systems, database management systems, and online marketing and recruitment experience highly desired.
- The ability to work evenings and weekends is required.
- Must be able to lift at least 20 pounds, move furniture and be able to physically set up rooms for meetings.
- Valid driver’s license and willingness to travel.
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