Application Analyst Iii, Epic Cheers Campaigns - 24-193 in San ramon

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At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

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Job Description:

Role Specialization Description:

The IT Application Analyst for Epic Campaigns will play a key role in the successful deployment, configuration, and optimization of the Epic Campaigns module. This role supports the organization's strategic goal of enhancing member/patient engagement, improving population health outcomes, and streamlining communication workflows.

The analyst’s key responsibilities are application support and configuration, project implementation, stakeholder collaboration, reporting, and end user support, involving the following:

Configure and maintain the Epic Campaigns module, including user roles, communication templates, workflows, and reporting tools
Troubleshoot and resolve application issues, coordinating with the vendor (Epic) as needed for escalated support
Manage software upgrades, patches, and integrations to ensure minimal disruption and optimal performance
Collaborate with stakeholders to gather requirements for campaign initiatives and configure the application to meet those needs
Assist in the planning, testing, and deployment of new features or modules related to Epic Campaigns
Develop and update comprehensive technical documentation, including setup guides, standard workflows, and training materials
Work closely with operational teams, marketing, and IT to design and execute member/patient campaigns
Provide expertise on campaign design and data integration, ensuring alignment with organizational goals
Design and generate custom reports and dashboards to track the success of campaigns and identify areas for improvement
Act as a point of contact for end-users, addressing questions and providing guidance on best practices

Role Specialization Requirements and Certifications:

Qualifications:

Bachelor's degree in a related field (Healthcare Administration, Information Systems, etc.) or equivalent experience
2–4 years of experience in IT application support, preferably in a healthcare or CRM environment.
Minimum of one Epic Certification in the following applications: Healthy Planet, EpicCare Ambulatory, MyChart, Tapestry CRM and Cadence
Hands-on experience with Epic Cheers Campaigns Administration or related patient communication platforms is strongly preferred.

Additional Information

Salary

$105,000 - $138,000 Annual

Hill Physicians is an Equal Opportunity Employer

Application Analyst Iii, Epic Cheers Campaigns - 24-193

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