Application Support Specialist

Come join a growing organization that is looking to reach the next level of success and be part of the backbone of changing the future of IAQ!

About ThinkLite Air:

ThinkLite Air is a social impact organization with a mission to help define the standards for indoor air quality. Our integrated hardware and enterprise software solution leverages proprietary AI technology to autonomously detect and remove harmful airborne pollutants in real-time, making indoor spaces safer, healthier, and more efficient for smart buildings.

Role:

As the Application Support Specialist, you will be at the forefront of ensuring the seamless operation of our organization's technology ecosystem. Your role is not just about providing technical assistance; it's about shaping the digital infrastructure that empowers our teams to excel. From troubleshooting hardware and software challenges for external clients and internal teams, to collaborating on system enhancements, you will play a pivotal role in keeping our IT systems running smoothly. Your keen attention to detail and methodical approach will be essential as you analyze problems and develop innovative solutions.

Further, as a smaller company that is entering a period of growth, the potential for impact is considerable within the organization.

Compensation & Benefits:

Being at ThinkLite means that you don’t see work as just an office building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Compensation: Based on qualifications, experience, and education.

Benefits: Medical, dental, and vision insurance, HSA, virtual care, voluntary benefits, 401(k), paid vacation, 11 paid holidays, annual bonus, mileage reimbursement, snack room, and a great culture rooted in our core values – Unity, Excellence, Drive, Compassion, and Fun!

Key Responsibilities:

• Continuous Improvement: Collaborate with the development and product team to identify patterns in user issues and suggest improvements to enhance the application's stability, usability, and overall performance.
• Knowledge Base: Contribute to the development and maintenance of the knowledge base, including FAQs and troubleshooting guides, to empower users with self-help resources.
• Application Configuration: Manage application configurations of both 3rd party and internally built solutions to meet operational requirements.
• Internal Support: Act as the primary contact for tier 1 & 2 internal IT support, assisting employees with their technical needs and ensuring efficient problem resolution (Monday.com, Pipedrive, MS365, QuickBooks, Dashboard application, Zapier, G-Suite).
• Client Support: Act as the primary contact for tier 1 & 2 client IT support, ensuring positive and professional client experiences while gathering feedback to provide valuable insights.
• Administrative: Assist in managing user accounts, permissions, and access rights for clients and internal staff, safeguarding sensitive information.
• Marketing Support: Collaborate with the marketing team to provide technical assistance for marketing tools, troubleshoot integration issues, help create and streamline marketing campaigns, and ensure seamless operation of platforms such as email marketing systems, CRM tools, and analytics dashboards.

Requirements:

• Bachelor’s degree in computer science, information systems, or a related field (or equivalent work experience and certifications).
• 3-5 years of technical experience demonstrating a solid understanding of internal and client IT support processes.
• Proven experience with automation tools, such as Zapier, and CRM systems such as Pipedrive.
• Strong technical skills and ability to learn new technologies quickly.
• Collaborate with different teams to gather requirements and implement efficient automation solutions.
• Experience with BACnet and Modbus and an understanding of the fundamentals related to LAN/WAN.
• Experience working with MS365 applications & admin portal, Active Directory, Exchange, and Group policies.
• Strong proficiency in diagnosing and resolving software, and network issues across a diverse range of systems.
• Experience working with Windows, Linux (Red-Hat) and virtual machines.
• Excellent communication skills, with the ability to explain technical concepts to both clients and internal staff in a clear and concise manner.
• A customer-centric mindset with a focus on delivering high-quality service to both external clients and internal teams.
• Knowledge of MailChimp processes and structure a plus.

About ThinkLite

We specialize in the design, development, and distribution of technology-based life science solutions for medical, commercial, and industrial applications. We apply industry leading technology and innovation in collaborative ways to make the world safer, more sustainable, and less wasteful. Through our 3 divisions: ThinkLite Air, ThinkLite Grow and ThinkLite Energy, we enhance air safety in the workplace, increase horticultural & livestock yields in agricultural environments, and significantly reduce energy consumption & carbon footprint for organizations globally.

More About ThinkLite Air

ThinkLite Air has become known for its Rings of Defense ecosystem that enhances the health and safety of indoor spaces by continuously monitoring, healing, and purifying the air. It’s the first of its kind in the world, merging some of the most advanced technologies in air purification together, to create synchronized, smart, scalable products and enterprise software for existing buildings and new construction.

Our Values

Unity

“We achieve more when we collaborate and work together as a team.”

Excellence

“We deliver results and approach every challenge with the determination to succeed.”

Drive

“We demonstrate leadership by taking initiative, having the thirst to constantly improve, and being a source of inspiration to our team and our clients.”

Compassion

“We are kind and caring to everyone we encounter, while contributing to the community.”

Fun

“We celebrate and enjoy our wins, our work, and each other.”

How to Apply

If you want to join a team that is changing the IAQ industry, please submit your resume, cover letter, and any relevant materials for consideration.

Equal Opportunity Employer

ThinkLite is an Equal Opportunity Employer- by choice. We believe we are best equipped to help our employees, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity - unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you legally authorized to work in the United States without the need for current or future sponsorship?

Education:

• Bachelor's (Preferred)

Experience:

• internal support: 2 years (Preferred)
• external client support: 2 years (Preferred)
• automation tool: 2 years (Preferred)
• CRM software: 2 years (Preferred)
• BACnet: 2 years (Preferred)
• Linux: 2 years (Preferred)

Ability to Commute:

• Natick, MA 01760 (Required)

Work Location: In person