Assistant Director, Executive Degree Programs
LOCATION
Chicago-Water Tower Campus
QUALIFICATIONS
Bachelor's degree required; Master's degree preferred, along with a minimum of 3 years of experience in program management or a related field. Strong communication, organizational skills, and the ability to engage diverse stakeholders are essential.
RESPONSIBILITIES
Lead recruitment and operations for Executive MBA and Healthcare Management MBA programs, develop student engagement strategies, manage prospective student communications, coordinate new student orientation, and collaborate across various university departments.
INDUSTRY
Higher Education
SHORT DESCRIPTION
The Assistant Director role focuses on enhancing the executive degree programs' recruitment and operational effectiveness while ensuring an exceptional educational experience for working professionals through strategic engagement and support.
Position Details
The Assistant Director, Executive Degree Programs is responsible for developing and implementing strategies to ensure success of the Executive MBA and Healthcare Management MBA programs in areas including but not limited to recruitment and retention, admissions and yield management, prospective and current student communications, new student on-boarding and orientation, registration and advising, program operations and execution, and other needs.
- Proactively initiate 1-on-1 connections (via phone, video call, email) and communicate effectively with prospective executive degree students—fielding questions and maintaining responsiveness throughout the admissions funnel, from initial inquiry to enrollment.
- Plan, develop, and lead creative and engaging recruitment events (e.g., online and in-person information sessions, campus visits for prospective students on select Saturdays, offsite speaking engagements).
- Manage a database of prospective student records to manage individual enrollment needs, including current knowledge of where individual is in the application funnel and possible barriers to admission and enrollment.
- Establish and maintain relationships with program alumni, industry groups, and employers to grow enrollment in executive degree programs.
- Interact effectively with current students, staff, and faculty, including new and experienced instructors teaching in executive degrees programs, to advocate for students, address concerns, resolve issues, and ensure a positive educational experience.
- Lead and execute multi-day on-campus new student orientation (hosted annually in August) in coordination with various on- and off-campus partners.
- Build and maintain centralized student internal communication and information sites.
- Collaborate and align efforts with cross-functional units across the School (e.g., Quinlan Graduate Business Staff) and University (e.g., Office of the Bursar, Office of Records and Registration, Graduate and Professional Enrollment Management, Enrollment Marketing Communications, Office of International Programs). This role has many touchpoints and a degree of visibility within the University.
- Review and process tuition awards and work closely with Financial Aid Office each quarter to assure awards are posted to student accounts.
- Manage and lead strategic relationships with external vendors and suppliers that are integral to the seamless delivery of customized executive degree programs.
- Support the Graduate Program Director, Executive Degrees in the operational coordination and strategic development of curated educational experiences, including but not limited to international immersion courses (i.e., study abroad) and co-curricular activities.
- Facilitate synergies between the executive degree programs (e.g., Executive MBA, Healthcare MBA) and executive education, in collaboration with leaders in the Executive and Professional Education Center (EPEC) to streamline and support mutual growth.
- Indirectly oversee and engage administrative assistant and student worker supporting roles.
- Performs other related duties as assigned.
- Bachelor’s degree required; Master’s degree in business administration, higher education, or a related field preferred.
- Minimum of 3 years of experience in program management or a related field required.
- Ability to work in a fast-paced, ever-changing daily environment and remain goal oriented.
- Strong written communication and organizational skills with demonstrated attention to detail.
- Ability to navigate an organization and engage a wide range of internal stakeholders.
- Highly motivated, flexible, adaptable, and service-oriented, with strong collaborative skills for teamwork and consensus building among staff, faculty, and students with diverse backgrounds and interests.
- Ability to lead and manage of range of operations with a commitment to excellence.
- Experience in marketing and external relations preferred.
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