Assistant Director, Mentorship & Engagement
LOCATION
Chicago-Water Tower Campus, Loyola University Chicago
QUALIFICATIONS
Bachelor's degree in a related field, 2-3 years of experience in project management, alumni relations, or communications. Preferred experience in higher education and mentorship initiatives, strong interpersonal and technology skills.
RESPONSIBILITIES
Lead and manage the LoyolaLinked mentorship program, oversee school-specific platforms, set vision and metrics for mentorship, collaborate with various departments, recruit alumni mentors, and execute marketing strategies to engage users.
INDUSTRY
Higher Education
SHORT DESCRIPTION
The Assistant Alumni Relations Director will enhance mentorship opportunities within Loyola University Chicago, focusing on connecting students with alumni to foster professional development and engagement.
Position Details
Successful mentoring programs help drive overall student success and play a valuable role in alumni engagement and fundraising. The mentorship model being employed through LoyolaLinked is to start students in their early college careers with ‘flash mentorship’ opportunities (one-time conversations with a mentor), and progress students into long-term, structured mentorship once they have more definitive career plans. In this role, the Assistant Director will manage formal mentorship programs within schools in addition to managing day-to-day components of the platform. The focus will be on students who want to deepen connections to alumni in their chosen career paths.
Reporting to the Sr. Associate Director of Mentorship & Engagement in Alumni Relations/Advancement and partnering closely with the assigned school administration, the Assistant Director plays a central role in creating and sustaining experiences that connect alumni and friends in a meaningful way to students and to their assigned schools. The position requires significant knowledge of professional development & mentoring trends and practices, marketplace and industry trends, as well as strong project management skills, interpersonal skills, data analysis and technology proficiencies.
- Manage all aspects of the sub-hubs (the term used to reference the school-specific platforms) including managing all account data, approving new users, liaising with the central hub to share best practices, and create a culture of assessment within the assigned schools while also providing necessary support to assigned school hubs.
- Partner with the Sr. Associate Director of Mentorship & Engagement and with Career Services to set the vision for mentorship while setting annual metrics (quantitative and qualitative) and benchmarks specific to the assigned sub hubs. Stay up-to-date on all aspects of the PeopleGrove software to serve as the campus expert on the capabilities and opportunities associated with mentoring.
- Monitor key performance indicators (KPI) using internal platform tools, including reports within Insights, Data Viewer, and Admin Dashboard tools.
- In collaboration with the administration in the assigned schools, establish and execute on a strategy to recruit and retain users of the platform.
- Collaborate with Information Technology Services (ITS) to ensure consistent updates of accurate user data as well as with Advancement Information Services (AIS) to facilitate proper cross platform connections between LoyolaLinked, the Advancement CRM, and other systems.
- With support of the Advancement team, actively recruit alumni to serve as mentors (and mentees when requested) as well as to partner with Alumni Relations leadership to identify opportunities to further engage alumni mentors.
- With support from University Marketing & Communications, Career Services and other student-facing departments as well as the schools, create and execute a marketing/communication plan to drive participants to the platform.
- Maintain a presence on PeopleGrove Administrators Community site to engage with PeopleGrove leaders at peer institutions.
- Collaborate with Advancement/Alumni Relations and partner schools/units to create and deploy effective communications utilizing the platform’s newsletter, survey, and form functions.
- In collaboration with the Sr. Associate Director and assigned school administrators, plan year-round in-person and virtual programming for users; Collaborate with campus partners.
- Participate in relevant peer-to-peer mentorship best practice-sharing events via conferences, webinars, professional memberships, etc.
- Performs other duties as required.
- Bachelor’s Degree.
- Minimum of two years of experience in project management, career services, alumni relations, public relations, communications or related field required.
Preferred Qualifications
- Prior experience in higher education or related field.
- Prior experience creating and leading large-scale mentorship initiatives.
- Prior experience with formal mentoring programs.
- Program planning and a history of collaboration across a large and complex institution.
- Proficiency with technology including digital platforms, videoconferencing, survey, and project management software. Strong project management, organizational, multi-tasking skills; ability to work autonomously, proactively take initiative, troubleshoot and resolve issues.
- Commitment to professional growth and continuous learning.
- Strong interpersonal, communications, and relationship-building skills to engage with diverse partners, volunteer leaders, faculty, staff, alumni, friends, vendors, and others to support and grow LoyolaLinked.
- Prepare clear, accurate, and timely communications to promote and inform various constituencies on the features and merits of LoyolaLinked (e.g., email messages, postings online discussions, events, agendas, meeting notes).
- Ability to work through complex issues requiring judgment and keeping confidential information.
- Intermediate MS Office (Excel, PowerPoint)
- Analytics (Google, etc.)
- Canva
- Proficiency with fundraising database and technology
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