Assistant Director Of Community Affairs

NYC Health + Hospitals/Gouverneur is a 295-bed Skilled Nursing Facility (SNF) with a 5-Star CMS Quality Rating located in Manhattan’s Lower East Side neighborhood. Gouverneur offers enhanced, cutting edge healthcare services in a state-of-the-art space. It provides 24-hour care for individuals in need of sub-acute care, long-term care or hospice care which include services like physical therapy, occupational therapy, speech and vocational rehabilitation. Gouverneur is an academic affiliate of NYU School of Medicine and Rusk Institute of Rehabilitation Medicine.

From more than 600 Nursing Homes, Gouverneur ranks #7 in Newsweek’s Best Nursing Homes in New York2024; and also received high-performance ratings for Long-term Care and Short-term Rehabilitation from U.S. News & World Report’s Best Nursing Homes in America 2024.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

SUMMARY OF DUTIES AND RESPONSIBILITIES

This position intends to combine the duties of Community Advisory Board Liaison with an Employee Engagement role. Employee Engagement plays a crucial role in any organization, responsible for creating a positive employee experiences that contribute to higher performance and retention rates. Excellent communication, interpersonal, and problem-solving skills are critical. It's important to be creative, adaptable, and passionate about improving the employee experience. Strong project management and data analysis skills are also valuable.

Community Advisory Board Liaison

Duties include, though are not limited to:

• Arrange and attend all monthly Community Advisory Board (CAB) meetings, including scheduling space, arranging meals for in-person events, preparing the Agenda, minutes, and any other literature necessary.
• Provide administrative support to the CAB so that it operates as effectively and efficiently as possible, and implement corrective actions when policies are not being adhered to.
• Maintain good understanding of the CAB bylaws and other policies pertinent to the CAB operations and recognize instances when guidelines are not being followed.
• Address CAB issues as they arise, including the development and implementation of a corrective action plan.
• Assist the CAB in organizing and preparing the Annual Public Meeting, the Annual Legislative Meeting and the Annual Legislative Albany Trip.

Employee Engagement Administrative Support

Duties include, though are not limited to:

• Develop and implement strategies to increase employee morale and retention.
• Conduct surveys and gather feedback to understand employee satisfaction levels.
• Collaborate with other departments to create initiatives and programs that promote employee engagement creating and maintaining spread-sheets and presentations; creating letters; distribution of incoming mail, faxes, reports and other documents; maintaining appropriate stock levels of office supplies: ordering office supplies and other material; scheduling appointments; organizing meetings and various other functions.
• Recognize and reward employees for exceptional work and contributions.
• Analyze trends and adjust engagement strategies as necessary. Coordinate programs including wellness initiatives, team-building events, leadership training, mentoring, career development, recognition and rewards programs, surveys, and communication strategies.
• File, maintain, arrange for storage, retrieve or reproduce documents, records, and reports.
• Coordinate special projects as assigned by Director.
• Promptly and courteously answer and screen phone calls for the office or department; route calls as appropriate; accurately record messages and deliver to the appropriate party in a timely manner.
• Greet visitors, guests promptly and courteously; ascertain needs and assist, and if unable or unqualified to assist, promptly refer to the appropriate party or department.
• Coordinate Inclusion, Diversity, Equity and Accessibility activities, including designing and disseminating information to all employees.
• Serve as Patient Eelations point person during the absence of the Director of Patient Relations.

Procurement

Duties include, though are not limited to:

• Prepare requisitions through PeopleSoft Supply applications.
• Create purchase orders, scan, e-file, and maintain accurate and well-organized electronic records; file and maintain hard copy files.
• Enter vendor information, monitor and track submitted requisitions.
• Review information, including summarization, analysis, interpretation and re-presentation in a different format. Obtain signatures for requisition approvals and payments.
• Maintain inventory of equipment and supplies.
• Support the facility as Superuser PeopleSoft Supply Chain.
• Other related duties as assigned and directed by Director of Employee Engagement and Wellness.

1. A Baccalaureate degree from an accredited college or university with a major in Social Science, Social Work, Public Health or related discipline and three (3) years of full-time, progressively responsible experience in the field of community relations, community organization, public health and/or social services in a public or private social or health agency; or
2. A satisfactory equivalent combination of training, education and/or experience. However, all candidates must have minimum of a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting agency.

EQUIPMENT/MACHINES OPERATED:

Fax Machine, Telephone, Computer

COMPUTER PROGRAMS/SOFTWARE OPERATED

Vista, Microsoft Word, Excel, PowerPoint

SUPERVISION OF STAFF

Clerical:

Managerial:

Clinical:

Support:

Technical:

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

VCB #: GGM-12022024-3201