Assistant Hospital Manager

Full Time • Denver, CO, United States of America

25 - 29 (Hourly) Added 2 weeks, 3 days ago

Summary

LOCATION

Denver, Colorado, United States

QUALIFICATIONS

Bachelor’s degree in business or related field preferred, 1-3 years of managerial and customer service experience, prior experience in a hospital, retail, or service-based industry is a plus.

RESPONSIBILITIES

Assist in managing hospital operations, support staff leadership, oversee client service and financial activities, ensure compliance with policies, and maintain a positive hospital culture focused on patient care and customer service.

INDUSTRY

Veterinary Services

SHORT DESCRIPTION

National Veterinary Associates seeks an Assistant Hospital Manager to enhance hospital operations, support staff, and deliver exceptional care in a collaborative environment.

Job Description

National Veterinary Associates is seeking an Assistant Hospital Manager to join our growing teams!

Are you a Veterinary Receptionist, Customer Service Representative, or Veterinary Technician looking for your next career move? This is the perfect opportunity for the right person to take the first step in career development within a high-quality hospital setting as part of a progressive and supportive team atmosphere. We take great pride and satisfaction in providing stellar medicine and surgery to our patients and exceptional personalized service to our clients. Our friendly staff is highly motivated and works well as a team. If this sounds like the right fit for you, come join us!

Job Summary

The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. The AHM will offer support across all shifts ensuring that the hospital always has a leader on-site for team, client, and patient support.

Role Expectations

This will be a hybrid role consisting of both floor and admin hours
This is a full-time hourly position
Compensation based on experience

Supports the Practice Manager in Leadership and Planning

Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget with our hospital leader team.

Supports the Practice Manager in Operations

Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.

Supports the Practice Manager in People Management

Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of the front staff.
Implements performance-based incentive and rewards and recognition programs.
Be a pillar alongside our hospital leadership team.

Supports the Practice Manager in Client Service

Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication. Work side by side with our reception team.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Supports the Practice Manager in Financials

Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs alongside our inventory manager.
Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

A bachelor’s degree in business or a related field is preferred
1-3 years of experience in a managerial role, including customer service experience
Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits:

Full-Time Position
$25 - $29 / Hourly rate (depending on experience)
Health Insurance Benefits
Free Mental Health Benefit Options
401k with Match
Competitive PTO Plan
Continuing Education Stipends
Fair Work-Life Balance

Accepting Applications through March 1st 2025

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

This Job

Location:

Denver, Colorado, United States

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