Assistant Manager, Crm

Full Time • New York, NY, United States of America

61,000 - 80,000 (Yearly) Added 4 weeks, 2 days ago

Summary

LOCATION

New York City and Westchester County, NY

QUALIFICATIONS

3+ years of experience with Braze or similar email service provider, email marketing experience, strong analytical and problem-solving skills, and technical proficiency in Microsoft Office, Google Workspace, Airtable, Tableau, among others.

RESPONSIBILITIES

Create and execute marketing campaigns across multiple channels, manage the Braze platform for user journey optimization, analyze campaign performance metrics, conduct A/B testing, recommend targeted communications, and collaborate across departments.

INDUSTRY

Media and Entertainment

SHORT DESCRIPTION

Fox News is seeking a CRM Assistant Manager to implement and analyze customer communications, optimize user experiences, and collaborate with various teams using the Braze platform.

OVERVIEW OF THE COMPANY

Fox News Media

FOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer digital streaming services FOX Nation and FOX News International and the newly announced platform FOX Weather. Currently the number one network in all of cable, FNC has also been the most watched television news channel for 20 consecutive years, while FBN currently ranks among the top business channels on cable. Owned by FOX Corporation, FOX News Media reaches 200 million people each month.

JOB DESCRIPTION

Fox News is looking for a CRM Assistant Manager to implement and analyze customer communications across all channels: email, push notifications, and In-App Messages. In this role, you will leverage Braze, an email service provider (ESP) to create and execute marketing campaigns. The Assistant Manager will collaborate with Editorial, Creative, Product, and Business Intelligence to ensure customer journeys are accurate and deliver optimal user experiences.

The successful candidate will have a solid CRM background. The candidate must have a strong understanding of customer segmentation and decision tree design. The candidate must be analytical and technically inclined.

A SNAPSHOT OF YOUR RESPONSIBILITIES

Campaign Creation: Create, Q&A, and execute marketing campaigns across all channels including: email, push notifications, desktop notifications, in-app messaging, and digital trafficking
Braze Platform Management: Leverage Braze’s user journey setup, real-time triggers, and segmentation tools to optimize customer experience
Data Analysis & Reporting: Monitor campaign performance metrics (e.g., CTR, open rates, conversion rates) and provide actionable insights for continuous improvement
Optimization: Conduct A/B testing to enhance campaign performance and improve customer engagement
Personalization & Automation: Recommend targeted customer-centric communications to optimize customer experience
Cross-Functional Collaboration: Work closely Editorial, Creative, Product, and Business Intelligence

WHAT YOU WILL NEED

3+ years experience with Braze or similar ESP provider
Email marketing experience
Direct response experience is a major plus
Strong analytical and problem-solving mindset
Ability to thrive in a fast-pace environment and multi-task
Ability to stay on schedule and hit deadlines
Technical proficiency in Microsoft Office (PPT, Excel, Outlook), Google Workspace, Airtable, Tableau, Monday, Miro, Slack

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $61,000.00-80,000.00 annually for New York City and Westchester County, NY. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.

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