Assistant Property Manager

Key Responsibilities with direction from the regional or property manager:

Resident Retention:

• Respond to resident issues and complaints in a timely manner to foster a positive living environment.
• Address maintenance and repair requests promptly to maintain high resident satisfaction.
• Assist with lease renewals and collaborate with the Property Manager to implement strategies for increasing resident retention.
• Facilitate communication between residents and management to address concerns and build a strong community.

Property Maintenance:

• Oversee routine property inspections to ensure property upkeep, including common areas and individual units.
• Coordinate and supervise maintenance and repair tasks with vendors, ensuring timely and quality completion.
• Walk turned units to ensure they are ready to move and meet quality standards.
• Ensure the property adheres to standards set in the Quarterly Audit Checklist, including unit inspections and common areas.

Financial Management:

• Assist with rent collection, ensuring timely payments and addressing any delinquencies.
• Upload invoices for services and repairs into the property management system.
• Review financial reports and budgets with the Property Manager to monitor and control expenses.
• Monitor rent collection, address late payments, and assist with filing evictions when necessary.
• Audit resident scheduled charges to ensure all revenue is accurately recorded.

Lease Management:

• Assist in preparing and executing lease agreements.
• Conduct resident screenings and background checks to ensure qualified residents.
• Regularly audit lease files for accuracy and compliance with company standards.

Marketing/Leasing:

• Assist in marketing vacant units to potential renters through online platforms, advertising, and outreach.
• Show available units to prospective residents and follow up with all leads daily.
• Monitor lead-to-lease conversion reports and provide insights to optimize leasing efforts.
• Update and audit property website, ad content, photos, ILS listings, flyers, and signage to maintain effective marketing.
• Participate in creating monthly/quarterly marketing action plans to attract qualified prospects.

Administrative Duties:

• Maintain accurate and up-to-date property records, including leases, financial documentation, and maintenance logs.
• Ensure proper handling of all documentation related to leases, payments, and repairs.
• Assist the Property Manager with various administrative tasks as needed.

Emergency Response:

• Respond promptly to emergency situations (e.g., plumbing leaks, power outages) to minimize property damage and resident inconvenience.
• Assist in implementing and managing emergency preparedness plans to ensure safety.

Vendor Management:

• Assist in negotiating contracts with service providers and contractors to secure quality services at competitive prices.
• Oversee the quality of work performed by vendors and ensure standards are maintained.

Property Inspections:

• Complete the Daily Checklist, assigning specific team members based on the size of the property and staff availability.
• Conduct regular inspections of common areas and individual units as per the Quarterly Audit Checklist, documenting any issues and following up on necessary repairs or improvements.

Resident-Focused Community Engagement:

• Help organize and promote community events or initiatives to foster a positive community atmosphere.
• Engage with residents to gather feedback and implement improvements that enhance their living experience.

Legal Compliance:

• Stay up to date with property management laws and regulations, particularly related to Fair Housing.
• Ensure all property operations comply with local, state, and federal laws, minimizing legal risks.

• Initiative in sales and marketing techniques.
• Results-oriented mindset, with a proactive approach to problem-solving and removing barriers.
• Self-motivated, resourceful, and accountable for achieving leasing goals.
• Superb written and verbal skills

Additional Requirements:

• Proficiency in Yardi Suite of products and Microsoft Office applications.
• Knowledge of Fair Housing regulations and other industry standards.
• Ability to work weekends.
• 4 years of real estate marketing and/or leasing experience.
• Property management industry certifications or college degree preferred.

Physical Characteristics:

• Office-based with occasional property tours and resident interactions.
• Valid driver’s license and insurability for company vehicles.
• Ability to walk moderate distances across the property and climb stairs as needed.