Associate Account Manager, Travel Services

Job Title: Associate Account Manager

Classification: Exempt

Reports to: Director of Travel Services

Location: Atlanta; 3 days on site

Who we are:

At Extu (Formerly known as Incentive Solutions/OneAffiniti) our mission is to “To inspire growth– for our clients and our employees". As one of Atlanta’s Best and Brightest Companies to Work For® (11 years and counting!) and a Top Workplaces® for several years, we take pride in standing out among the rest and enabling our clients to do the same. We do this by providing award winning, incentive marketing strategies, backed by data, and driven through a variety of technology tools and rewards. Both our employees and clients describe our culture as a family that supports and encourages each other to be our best.
As a fast-growing technology services company with offices in Atlanta, Austin, London, Manila and Sydney we celebrate creative problem solving and highly motivated individuals. We are a purpose and values-led organization that offers:

• Working with some of the largest brands in the world
• An innovative technology platform
• A global company, with global opportunities
• An informal, collaborative work environment with close access to senior management
• Learn more at extu.com

Job Summary:

Support the planning, coordination, and execution of logistics for incentive travel programs and meetings, focusing on learning and growing within the field of travel management.

Duties and Responsibilities:

• Assist in coordinating logistics for small and large group travel programs.
• Support the creation and management of budgets, invoices, and cost reports.
• Assist with researching and selecting destinations, venues, and suppliers.
• Working with our Marketing department to create inspiring program designs and creative copy writing for all program materials
• Create and manage budgets
• Site selection
• Coordinate program registration, including managing registration websites.
• Compile and organize presentation materials and program reports.
• Excel costing sheets, including basic formulas
• Build and maintain relationships with vendors, hotels, and DM
• Gain hands-on experience with vendor negotiations and client interaction.
• Provide on-site support during program execution.
• Negotiating with Vendors
• Client relationship management / new business development
• Desire for travel

Requirements and Qualifications:

• Education: Graduate or Equivalent to High School Diploma required. Associates or Bachelor’s in Events Industry preferred.
• A minimum of three (3) years of creating, planning and delivering innovative and profitable incentive group travel programs is preferred.
• Certification: CMP or event management certification a plus.
• Travel: Must be willing to travel / Passport required

Key Skills & Experience:

• 2-3 years of experience in event management, travel coordination, or related fields.
• Project management skills, including simple budget tracking and task management.
• Conference, meeting and production management experience a plus
• Highly organized with strong attention to detail.
• Strong interpersonal and communication skills.
• Excellent supplier knowledge and negotiating skills
• Adaptability to situations and ever changing demands
• Accessible and responsive, including off peak hours
• Calm and flexible approach to handling pressure and stress
• Willingness to learn and adapt to new responsibilities and challenges.
• A team player with a proactive, solution-focused mindset.
• Proficiency in MS Office Suite; familiarity with Cvent or similar platforms a plus.

Physical Requirements

• Travel requirement – Conferences upon request/ additional company offices if needed

• Ability to lift 10 pounds (laptop for remote work)

• Must be able to remain in a stationary position 90% of the time.

• Move about inside the office for meetings and to access office equipment

• Ability to sit for long periods of time at a computer utilizing a phone with headset

• Operate a keyboard for system access and email communication

• Position primarily communicates verbally with clients through phone and call

center software.

Working conditions

• Indoors, climate-controlled office

What we bring to the table:

• A generous and well-funded health coverage
• Complementary short-term disability and term life insurance. Options for additional supplemental life insurance, long-term disability.
• Flexible Paid Time Off Program
• Flex hours & hybrid work schedules
• Continued education - You’ll have opportunities to pursue certifications, courses, and attend conferences to advance your career.
• Charitable work – all team members have one day per calendar year to work with their charity choice. In addition, we partner Children’s Healthcare of Atlanta, Agape, and other local charitable organizations throughout the year depending on the office location/region.
• A phenomenal employee rewards and recognition program.
• We recognize Star Performers quarterly and Elite Performers every year.

Join our team of passionate marketers and embark on an exciting journey where your creativity and passion for design will contribute to our continued success and growth.

Extu does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. We just want to work with good people who aim to be better, and make it better, every day.