Associate Director For Sales And Marketing (Chief Marketing And Sales Officer)

Duties

As a ASSOCIATE DIRECTOR FOR SALES AND MARKETING (CHIEF MARKETING AND SALES OFFICER), you will:

• Optimize Sales and Marketing programs by evaluating and establishing best practices; build collaborative relationships with individuals, teams, groups and partners outside of the Sales and Marketing Directorate to accomplish United States Mint goals.
• Direct the development of marketing product plans to include strategies and tactical planning targeted toward growing the United States Mint's customer base and enhancing revenue.
• Provide oversight for all interrelated e-commerce activities, including enhanced customer support, tools and analytics, content strategy, new product launches, reporting and planning and effective direction to the Mint.gov website to improve Sales and Marketing efforts.
• Ensure the efficient performance of all support contractors, including establishing and monitoring monthly quarterly annual performance metrics, budgets, and plans; and ensure the efficient and effective operation of the call center and fulfillment center operated by contract obligations, which includes all aspects of the customer experience, including the research of customer orders, responses to inquiries from customers and oversight organizations.
• Monitor overall product portfolio, including individual product revenue and margins making recommendations to senior leadership at least annually for sun-setting active products and launching new products.

Requirements

Conditions of Employment

• All employees must wear face masks while on MINT property when required by CDC and Federal guidelines.
• A one year probationary period for initial SES appointment may be required.
• Must successfully complete a background investigation.
• Public Trust - Background Investigation will be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.
• File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
• Undergo an income tax verification.

Key Requirements:

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Thoroughly review the following list to determine the documentation you need to submit.
  
  If you fail to submit required documentation before the announcement closes, you will be rated "ineligible." Some documents may not apply to all applicants.
  
  1. All Applicants: Résumé. Your resume must address your qualifications for the position and cannot exceed five pages. You do not need to submit a separate statement specifically addressing the Executive Core Qualifications (ECQs), but you must show how you possess the five ECQs within the resume narrative.
  2. All Applicants: Mandatory Technical Qualifications (MTQs): A narrative statement specifically addressing the mandatory technical qualifications should not exceed a total of two pages each.

  3.Current or former career SES members must provide a SES appointment SF-50 (Notification of Personnel Action), and an SF-50 showing current career SES status or career SES reinstatement eligibility.
  4. Applicants who have successfully completed an OPM-approved SES Candidate Development Program must submit a copy of their certification.
  5. Current or former Federal Civilian employees, must submit a copy of your most recent SF-50 (non-award) that must include information in block 24 and 34 to show tenure and position occupied.
  
  DO NOT SUBMIT ANY ADDITIONAL INFORMATION: Extraneous materials such as award certificates will not be considered.

• How to Apply

  The US Mint has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
  
  Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.
  
  The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

  To verify the status of your application:
  

  • Log into your USAJOBS account (USAJOBS Login). A list of announcements in which you have applied is at the Welcome screen.
  • Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.

  
  For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/
  
  If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed.
  
  Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
  
  For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.

  The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.

  To learn more, please visit our page at: Treasury.gov/fairchanceact.

  To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12597450

  Agency contact information

  Applicant Call Center

  Phone

  304-480-7300

  Email

  MINTINQUIRIES@fiscal.treasury.gov

  Address

  Office of the Director - Sales and Marketing Directorate
  Administrative Resource Center
  Parkersburg, WV 26101
  US

  Next steps

  Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency

U.S. citizens or U.S. Nationals; no prior Federal experience is required.