Athletic Program Manager

Job Description

Duties and Responsibilities

• Management of general and revolving funds, tracking and reporting of expenses and analysis of facility & program spending needs.
• Record management including personnel files, registration forms, disciplinary action, etc. Coordination of facility rentals, processing rental inquiry forms, handling refunds, issues and return of deposits.
• Develop, deliver and enhance new and existing facility rentals & athletic programs and special events for youth and adults in the City of Raleigh and surrounding areas.
• Evaluation of program needs through community engagement, marketing and surveys.
• Assessment of current programs including review of registration numbers, cost analysis and evaluations.
• Management of questions, complaints, refund requests, transfers or exceptions.
• Handle escalating facility & program issues, patron and coach issues, and requests and evaluations.
• Participate in opportunities such as design resource teams, public leadership groups and citizen planning committees as well as citywide strategic plan teams as assigned. Required attendance at staff meetings, trainings and assigned committees.
• Administration of athletic leagues including marketing, registration, record keeping, recruitment of program staff, assignment of players to teams, scheduling meetings, practices, games & tournaments, and procurement and distribution of equipment.
• Oversight of game day operations to include game summary sheets, payroll and field & staff scheduling, as well as managing inclement weather response, evaluation of fields, participant safety and canceling/rescheduling games. Support the Athletics Division programs and events through rotating on-call responsibilities.
• Hire and supervise qualified part time staff, volunteers and contracted employees to include recruiting, interviewing, testing candidates and onboarding.
• Schedule staff for required trainings and shifts to support facility and league operations. Verify and enter payroll, confirm/review invoices from contracted employees. Conduct annual performance evaluations, address and document disciplinary issues and conduct regular staff meetings.
• Regular inspection of assigned park land all facility amenities. Submission of service requests, assessment of facilities before and after rentals, programs and events with support from Parks Maintenance staff. Management of facility upgrades and coordination of volunteer projects. Responsible for upkeep of sites emergency supplies and monthly inspections.
• Other duties as assigned.

Typical Qualifications

Education and Experience
Bachelor's degree in parks and recreation, business or public administration and five years of professional parks and recreation programming, planning and/or facility management experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire.
• CPR/First Aid/AED/EPI certification (Candidate will need to obtain within 60 days)

• Certified Parks and Recreation Professional.
• Certified Youth Sports Administrator.

Additional Information

Knowledge, Skills and Abilities:

• Principles and practices of program administration and management, critical thinking and analysis, and qualitative and quantitative research.
• Best practices in regards to trends and emerging technologies, Marketing programs, and Customer service principles.
• Project management principles and modern budget practices
• Supervisory principles, practices, techniques in coaching and leading the work of others (based on assignment).
• Techniques and methods for organizing, prioritizing, assigning and monitoring work (based on assignment).
• Specialized equipment relevant to area of assignment including modern office technology.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Managing athletic leagues and tournaments, projects and programs.
• Coordinating deadlines, prioritizing work demands, monitoring project schedules, status and compliance, and assigning/monitoring work performed.
• Researching industry trends, solutions and best practices by gathering data, analyzing findings and applying logic and reason.
• Interpreting, monitoring and reporting financial information and statistics.
• Monitoring project schedules, status and compliance.
• Supervising and evaluating staff performance (based on assignment).
• Training and coaching staff (based on assignment).
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications to author and prepare original reports, documents and presentations.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.