Automotive Branch Manager

The Branch Manager is responsible for managing the operations of the Automotive Branch Facility. Functions managed include sales, profit, expenses, supervisors/leadership of branch personnel and safety/security of the facility. The Branch Manager will ensure the Branch provides the highest level of Trademark Customer Service. The Core Responsibilities include but are not limited to the following:

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

• Consistently meet and exceed sales and PBT goals
• Develops and implements branch market plan based on market conditions, branch mission and financial/budget objectives.
• Ensures customers are serviced appropriately to meet their expectations.
• Supports Sales Rep selling activities.
• Handles customer complaints within area/region guidelines.
• Ensures all transactions are handled properly through the computer operating system.
• Maintains computer operating system and troubleshoots system as necessary.
• Ensures all customer orders are accurately prepared and records maintained.
• Places and follows-up on purchases from outside vendors per established policy.
• Ensures orders are delivered to customers in a timely manner.
• Ensures company vehicle is properly maintained.
• Manages the merchandising of the branch according to area/region or company guidelines.
• Maintains branch inventory levels to maximize sales and inventory turns.
• Conducts physical inventory in a timely and accurate manner.
• Ensures that the branch warehouse area is organized
• Ensures safety, loss prevention and security practices are followed by all branch employees according to policy and corrects or reports non-compliance.
• Assists in providing necessary input for development of annual budget.
• Review management/financial reports on a frequent basis to optimize financial performance of the branch.
• Performs direct accounts receivable and expense payable functions within established standards for bad debt, past due and over limits; including daily bank deposits.
• Ensures that Price Record Cards are accurately maintained.
• Respond to Audit Report and takes necessary corrective action in a timely manner.
• Determines staffing needs, recruits branch employees accordingly with proper approval, and establishes work schedules as appropriate.
• Determines employee training needs and implements training as appropriate.
• Ensures that branch staff performs at a level appropriate to meet branch objectives by clearly communicating assignments and expectations, conducting performance appraisals and administering discipline as required.
• Perform/direct processing of daily paperwork
• Perform/direct accounts payable process and preparation of necessary documents and checks
• Implement and maintain a systematic follow-up program of phone calls and visits for delinquent accounts
• Perform/direct credit investigations and analysis on new and existing accounts, including contacting outside sources for information.
• Builds positive relationships with employees, customers and external vendors.
• Focuses on key market segments consistent with the sales strategy.
• Provides timely, appropriate feedback to all employees on performance & sales expectations.
• Holds regular meetings with employees to discuss progress and coaches when needed.
• Deliver information in logical manner.
• Plays a role in developing and targeting new business
• Actively works in the field calling on existing and potential accounts for development
• Possesses strong knowledge of branch operations
• Adhere to company safety standards at all times.
• Conducts periodic market research studies to assist in developing marketing plans and strategies for the branch to include:
  • Profiling key competition in the market.
  • Conducting competitive product testing and comparisons to S-W and identifying strengths and weaknesses of competitors versus Sherwin-Williams.
  • Profiling potential customers and making shop visits to estimate sales volume.
  • Making outside sales calls to support the market development plan.
• Additional duties as assigned.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• High School education or equivalent

Preferred:

• Bachelor’s Degree

KNOWLEDGE & EXPERIENCE:

Required:

• Valid driver’s license
• Previous record of effective management with regard to expense control, sales management and directing personnel
• At least 2 years of experience in a customer service related field

Preferred:

• At least one year experience in an automotive aftermarket industry
• Previous experience in sales related goal

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Demonstrated ability to work with word documents and spreadsheets
• Demonstrated high level of both verbal and written communication skills
• Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
• Demonstrated ability to make independent decisions

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 10%