Automotive E-Commerce Sales Specialist

Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

How You Will Make an Impact

We are seeking an experienced and motivated Automotive eCommerce Sales Specialist to join our team. The Automotive eCommerce Sales Specialist will be responsible for managing and growing our online sales channel for automotive sales. The successful candidate will have a deep understanding of the automotive industry and a proven track record of success in eCommerce sales. You will directly impact whether we become our guest’s favorite place to purchase or lease their vehicle!

What Winning Looks Like:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Manage and grow our eCommerce sales channels for automotive sales, including acquisitions and retention.
• Develop and execute strategies to increase online sales, traffic, and conversion rates.
• Manage customer relationships, including responding to inquiries, handling customer complaints, and providing exceptional customer service.
• Work closely with our in-store team to identify new products and opportunities for growth.
• Provide exceptional customer service: Your eCommerce department should provide outstanding customer service to build customer loyalty and drive repeat sales. Respond quickly to customer inquiries and complaints and offer self-service options such as a knowledge base or FAQ section.

Skills Needed to Win:

• Exceptional customer service and verbal and written communications skills
• Bachelor's degree in business, marketing, or a related field is a plus.
• 1+ years of experience in automotive eCommerce sales or a related field.
• Strong knowledge of the automotive industry and parts and accessories market.
• Exceptional customer service skills and experience managing customer relationships.
• Strong analytical skills with experience analyzing sales data and identifying trends and opportunities for growth.
• Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Strong Excel and Word knowledge
• Ability to handle high volume workload and ability to multi-task
• Consistent and persistent completion of outbound calls

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 28 dealerships in 6 states…and we are still growing!
• We were ranked as the 2nd fastest-growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard:

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal-opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a fast-paced, challenging and rewarding opportunity – we want to hear from you!

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.