Bdc/Internet Manager

Gainesville Harley-Davidson is looking to hire a BDC/Internet Manager.

Our BDC/Internet Manager will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). They will also strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources. There are more items involved in this position and the full description can be discussed with a personal interview.

Job Responsibilities:

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
• Maintain an ongoing customer database to capture repeat business
• Keep website up-to-date with vehicle specifications and availability
• Schedule appointments with interested buyers for test drives and delivery of vehicles
• Disclosing terms of sales with consumers and reviewing sales with dealership management

Our ideal candidate will have:

• 2 years or more experience in this position either in the motorcycle or automotive retail business
• Previous customer service experience
• Previous call center and/or Internet sales experience
• Sales experience outside of BDC is a plus
• Requires strong communication skills in order to work most effectively with customers
• Must be Internet savvy, have good computer skills and excellent organizational skills
• Excellent follow through and follow up skills

What you can expect from us:

• Industry competitive compensation & benefits
• Employer majority paid Health Insurance plus Vision and Dental
• Full 401k eligibility
• Paid vacation time from day 1
• Initial and ongoing training and support that will provide you with the skills you need to succeed
• An exciting product line that makes it easy to sell
• Fun and exciting work environment
• True Team environment where everyone helps everyone and the word “family” actually exists

We are looking for a career minded person that wants to grow with our companies. We have numerous long term employees at both of our locations and have mentored some of the industry’s best. We are expecting a high response from this post like always, please get your resume to us ASAP!

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Ability to Relocate:

• Gainesville, FL 32606: Relocate before starting work (Required)

Work Location: In person