Beach Club General Manager

Position Summary:

The Beach Club General Manager will oversee all front-of-the-house operations, including food and beverage (F&B) and pool and beach management. This role involves close collaboration with the Seagate membership team to enhance member engagement and with the hotel marketing team to ensure a superior guest experience. The General Manager will also work in tandem with the culinary team to deliver exceptional dining experiences and successful F&B activations.

Responsibilities:

• Oversee daily Beach Club operations, managing front-of-house F&B, pool, beach, and valet services.
• Develop, implement, and monitor Beach Club budgets, including revenue forecasting and reporting.
• Foster a culture of excellence through effective coaching, training, and performance management.
• Conduct regular meetings with front office staff to ensure smooth operations.
• Partner with the culinary team to create and refine menus, plan catering events, and enhance the overall dining experience.
• Manage inventory control for onsite supervisors and department managers.
• Build and sustain relationships with the Director of Catering and Director of Membership to promote and support member events.
• Develop strong relationships with members and guests, ensuring high levels of customer satisfaction and loyalty.
• Uphold all cash handling, check-cashing, and credit card policies.
• Collaborate with managers to schedule staff and oversee shift workloads.
• Assess employee performance in conjunction with department managers.
• Work with Human Resources and payroll to handle new hire processes, attendance, compensation, disciplinary actions, and employee satisfaction.
• Communicate clearly and courteously in the primary language, addressing requests promptly and creatively.
• Manage multiple requests efficiently and accurately while maintaining a friendly and patient demeanor.
• Perform other duties as necessary

Qualifications:

• Minimum of 7 years in luxury hospitality leadership.
• High School Diploma or GED required; Hospitality degree or certification preferred.
• Strong background in F&B, budget and revenue management, and inventory control.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with office technology.

Physical Requirements:

• Availability to work long hours, including weekends, nights, and holidays, as needed.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, or push up to 50 pounds, as well as push carts weighing up to 250 pounds.