Business Development Center Representative

About Us:
Ken Ganley Kia in Alliance is a leading automotive dealership committed to delivering exceptional customer service and driving success. We are seeking a motivated and customer-focused BDC (Business Development Center) Representative to join our dynamic team.

Job Summary:
The BDC Representative is responsible for managing inbound and outbound customer communication, scheduling appointments, and providing top-tier service. This role plays a critical part in generating leads, maintaining customer relationships, and supporting the dealership’s sales and service teams.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Schedule sales appointments efficiently.
• Maintain and update customer records in the CRM system.
• Follow up with prospective customers and nurture leads.
• Provide accurate information about vehicle inventory, promotions, and services.
• Assist with marketing campaigns and promotional outreach.
• Collaborate with the sales and service departments to ensure a seamless customer experience.

Qualifications:

• Previous experience in customer service, sales, or a related field (automotive industry preferred).
• Strong communication skills (verbal and written).
• Proficiency in CRM software and Microsoft Office.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude, professionalism, and a customer-first mindset.
• Availability to work flexible hours, including evenings and weekends if needed.

What We Offer:

• Competitive pay and performance-based bonuses.
• Comprehensive training and ongoing professional development.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off and holiday benefits.
• Employee discounts on vehicle purchases and services.

How to Apply:
Interested candidates should submit their resume and a cover letter highlighting relevant experience to BDC experience We look forward to welcoming you to our team! Ken Ganley Kia in Alliance is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay

Experience:

• Business development: 1 year (Preferred)

Ability to Commute:

• Alliance, OH 44601 (Required)

Ability to Relocate:

• Alliance, OH 44601: Relocate before starting work (Required)

Work Location: In person