Call Center Representative

Job Title: Call Center Representative

Location: West Palm Beach, FL

Company: Prodigy Insurance Associates - Healthcare Marketing Specialists

Position Type: Full-Time, 41 hours per week

Work Schedule: Monday through Friday

Hourly Pay: Starting at $15 per hour, with overtime pay, commission, and bonuses

About Us:

At Prodigy Insurance Associates, we are dedicated to revolutionizing healthcare marketing through innovative strategies and exceptional client service. Our growing team in West Palm Beach, FL, is passionate about delivering top-notch marketing solutions to healthcare providers and organizations.

Position Overview:

We are seeking a motivated and energetic CSR to join our dynamic team. This role involves outbound calling, sales, and customer service responsibilities. The ideal candidate will excel in building relationships, managing client accounts, and contributing to our company's growth.

Key Responsibilities:

Outbound Sales: Conduct outbound calls to prospective clients to introduce and promote our healthcare marketing services.

Customer Service: Provide exceptional service to existing clients, addressing their needs and inquiries effectively.

Sales Conversion: Achieve sales targets through effective persuasion and negotiation techniques.

Client Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and repeat business.

Data Entry: Accurately record and update client information and sales activities in our CRM system.

Market Research: Stay informed about industry trends and competitor activities to enhance sales strategies.

Collaboration: Work closely with the marketing and support teams to ensure seamless service delivery.

Qualifications:

Experience: Previous experience in outbound sales, customer service, or a related field preferred.

Communication: Excellent verbal and written communication skills with a persuasive approach.

Technical Skills: Proficiency in Microsoft Office Suite and experience with CRM software.

Dependability: Reliable with a consistent ability to commute to the West Palm Beach office.

Work Ethic: Strong organizational skills, attention to detail, and a proactive attitude.

What We Offer:

Competitive Pay: Starting at $15 per hour with overtime pay.

Commission & Bonuses: Opportunities to earn additional income based on performance.

Professional Growth: Opportunities for career advancement in a growing company.

Supportive Environment: A collaborative and supportive team atmosphere.

Prodigy Insurance Associates is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to welcoming a new Sales Representative who is eager to contribute to our team's success and growth!

Job Type: Full-time

Expected hours: No less than 41 per week

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you comfortable and able to work on-site at our West Palm Beach, FL office and not remotely?
• What makes you a good fit for this role?
• What is your email address?
• Please confirm you can work Mondays 9am-7pm, Tuesday-Friday 9am-6pm. We have off on the weekends.
• Are you comfortable undergoing a background check, including fingerprinting, due to our compliance with HIPAA regulations? We will cover all associated costs. Please confirm your acceptance of this requirement before applying.
• Have you worked with us in the past? If you have, please do not reapply. Please contact HR.

Experience:

• Sales: 3 years (Preferred)

Ability to Commute:

• West Palm Beach, FL 33409 (Required)

Work Location: In person