Call Center Manager Inbound/Outbound

Call Center Manager - Inbound/Outbound

The Call Center Manager will lead our inside r lead nurturing and sales team. The Manager has a proven track record in managing high-performance sales teams.

Responsibilities:

• Oversee daily operations of the real estate sales lead call center, ensuring optimal efficiency and productivity.

• Help Develop and implement strategies to maximize lead conversion rates and drive sales growth.

• Hire, train, and mentor a team of sales representatives, fostering a culture of excellence and continuous improvement.

• Monitor key performance indicators (KPIs) such as call volume, lead quality, and conversion rates.

• Analyze sales data and prepare reports for upper management, identifying trends and opportunities for growth.

• Collaborate with marketing teams to refine lead generation strategies and identify target demographics.

• Implement and optimize call center technologies to enhance productivity and lead management.

• Ensure compliance with all regulations and company policies.

Qualifications and Skills:

• 5+ years of experience in call center management, preferably in real estate or sales lead generation.

• Proven ability to develop and implement innovative lead nurturing strategies.

• Proven track record of achieving sales targets and driving team performance.

• Strong leadership and coaching skills with the ability to motivate and develop sales representatives.

• Excellent analytical and problem-solving abilities.

• Proficiency in CRM software and call center technologies.

• Outstanding communication and interpersonal skills.

• In-depth knowledge of real estate market trends and sales processes.

Compensation:

• Competitive base salary plus substantial performance bonuses.

• Comprehensive benefits package including health insurance.

The Manager is a results-driven leader with a passion for nurturing high-performing teams and being paid accordingly.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person