Client Communications And Onboarding Manager
LOCATION
Remote
QUALIFICATIONS
Bachelor's degree in Marketing, Business Administration, or related field, with at least 3 years of experience in a client-facing role within the digital marketing industry.
RESPONSIBILITIES
Manage client communications and relationships, onboard new clients, resolve feedback and concerns, identify business growth opportunities, stay updated on digital marketing trends, provide reports and analysis, and collaborate with internal teams.
INDUSTRY
Digital Marketing
SHORT DESCRIPTION
Seeking a Communications Manager to serve as the primary point of contact for clients at Zoek Marketing, focusing on building strong relationships and delivering exceptional customer service in a fast-paced digital marketing environment.
**PLEASE READ BEFORE APPLYING**
- This is a FULL-TIME position ONLY, We will not hire independent contractors, 1099, or similar.
- Background check will be required to determine the validity of the candidate´s information.
- We will request proof of employment eligibility
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About Zoek Marketing
Check us out! Gozoek.com
We are seeking a skilled Communications Manager to join Zoek Marketing, a dynamic and innovative digital marketing agency dedicated to helping businesses thrive online. The ideal candidate will serve as the primary point of contact for clients, leveraging their extensive customer service experience to consistently deliver exceptional value and foster strong relationships.
At Zoek Marketing, we focus on creativity, data-driven strategies, and client satisfaction to deliver results-oriented solutions. Join our team and help drive success for our diverse client base.
Job Description
As a Communications Manager at Zoek Marketing, you will play a crucial role in establishing the foundation for strong client relationships while being the primary contact for our clients. Your primary responsibilities will include:
Client Communication:
- Be the first point of contact for clients communications with Zoek, maintaining regular communication with clients via email, text, phone and meetings.
- Handle client feedback and concerns in a professional and timely manner, working with internal teams to address and resolve any issues.
- Proactively provide updates on campaign progress, performance metrics, and any changes.
Client Relationship Management
- Onboard new clients to the Zoek platform and ensure all connections are established.
- Manage negative reviews by contacting clients and resolving disputes with exceptional customer service.
- Confirm renewing subscriptions with clients to reinforce value and ensure revenue retention.
Business Growth
- Identify and surface opportunities to expand value with existing clients to the account management team.
- Address possible issues proactively by reviewing reports and showcasing value to clients.
Industry Knowledge
- Stay updated on digital marketing trends and best practices
- Provide strategic insights to clients
- Represent Zoek Marketing at client meetings, presentations, and industry events as needed.
Reporting and Analysis
- Present comprehensive reports to clients showcasing value over time.
- Analyze data to extract actionable insights for improving performance
Key Responsibilities:
- Manage multiple client relationships, ensuring high levels of satisfaction and retention
- Monitor client success and proactively address any concerns or issues
- Identify and surface upsell opportunities to grow accounts
- Effectively manage client expectations while maintaining existing services
- Collaborate with internal teams to deliver tailored, data-driven marketing solutions
Qualifications:
- Proven track record in customer service and/or account management
- Strong problem-solving and organizational skills
- Excellent communication and interpersonal abilities
- Experience in digital marketing or related field
- Ability to juggle multiple priorities in a fast-paced environment
Join Zoek Marketing and be part of a collaborative team dedicated to delivering outstanding results for our clients while fostering personal and professional growth. If you're passionate about digital marketing and thrive in a client-centric environment, we want to hear from you! Apply now and let's shape the future of digital together.
Requirements:
- Bachelor's degree in Marketing, Business Administration, or 3 Years in a related field.
- Proven experience in a client-facing role within the digital marketing industry, with a strong track record of building and maintaining successful client relationships.
- Excellent communication and interpersonal skills, with the ability to effectively convey complex ideas and solutions to clients.
- Strong project management skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Solid understanding of digital marketing principles and channels, including SEO, SEM, social media, email marketing, and content marketing.
- Analytical mindset with the ability to interpret data, draw insights, and make data-driven recommendations.
- A proactive and results-oriented attitude, with a passion for delivering exceptional service and driving client success.
Compensation & Benefits
- Base Salary: $30,000 - $33,750, depending on experience. OTE: $45K +
- Performance Bonus and Commissions
- Benefits: Health, dental, and vision insurance, 401(k), unlimited PTO, flexible work environment.
Job Type: Full-time
Pay: $30,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Marketing Agency: 3 years (Required)
- Client-Facing: 3 years (Required)
Work Location: Remote
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