Client Operations Manager

Landmark Ventures is seeking a Client Operations Manager to join our dynamic business development team. As a Client Operations Manager, you would be responsible for client success by overseeing day-to-day communications and activities with each engagement (including preparing clients, managing deal visibility and driving opportunity sales motion, tracking key metrics, and helping optimize strategies to close more deals. As a Manager on the team, you will lead cross-functional initiatives from ideation to analytics to recommendations to drive impact across the Business Development organization. Our outsourced business development team is constantly leveraging C-Level Fortune 500 relationships to open opportunities and create deal motion for our clients.

This role requires a high level of organization, excellent writing and communication skills, strong emotional intelligence, and the ability to multi-task across several projects simultaneously while maintaining strong client relationships. Other organizations may refer to this role as “Sales Ops” or “Revenue Ops” - and we would welcome that talent, as well as others with relevant experience, to apply for the role.

Key Responsibilities:

• Client Relationship Management & Pipeline Management:
  • Serve as the main point of contact for clients, helping manage pipeline progress, providing regular updates on business development team performance and project status.
  • Manage complex interpersonal dynamics in high-pressure startup environments.
  • Respond effectively to and resolve difficult communication challenges with professionalism and tact.
  • Build and maintain strong, long-term relationships with key stakeholders such as sales professionals, startup CEOs and F500 execs.
  • Prepare for and lead weekly status calls with clients to track deal progress and sales coaching.
  • Use knowledge of the enterprise sales process to ensure Business Development teams and client teams are on track.
• Client Preparation & Onboarding
  • Lead the onboarding process for new clients, ensuring clients have a clear understanding of the Landmark process and sales process.
  • Collaborate with internal teams to ensure all client requirements are understood and implemented.
  • Ensure the Business Development team has all necessary materials from clients to fully understand clients’ products.
  • Set clear expectations for clients regarding timelines, deliverables, and communication protocols.
  • Prepare clients in advance for sales calls by presenting a clear outlined use case and sales focus.
• Project Management & Execution:
  • Coordinate the strategic focus of the Business Development team based on client target lists.
  • Track progress of the pipeline, ensure KPIs are being tracked appropriately, set milestones, and ensure that client expectations are consistently exceeded.
• Reporting & Analytics:
  • Work with the Business Development and Data teams to provide regular reports and insights on client progress and pipelines, highlighting performance metrics, challenges, and opportunities for improvement.
  • Pulling ongoing and ad hoc reporting for weekly / quarterly client business reviews, and providing insights to inform business decisions.
  • Analyze sales data and client feedback to make data-driven recommendations for optimizing sales processes and strategies using a deep understanding of the client product sales cycles.
  • Ensure data integrity across CRM, marketing automation, and analytics platforms, enabling accurate and timely decision-making.
• Process Improvement & Efficiency:
  • Continuously evaluate operational processes to identify areas for improvement and streamline workflows.
  • Collaborate with cross-functional teams to implement best practices and standard operating procedures.
• Client Retention & Growth:
  • Work closely with the Business Development team, and clients, to identify upsell and cross-sell opportunities within existing client accounts.
  • Lead quarterly reviews with clients to assess progress, gaps, and identify strategies/concrete recommendations to ensure client success.

Key Qualifications:

• 3-5 years of experience in sales operations or revenue operations (or client operations), account management, and/or project management, ideally in a service-oriented or sales-driven environment.
• Knowledge of Enterprise Sales, the IT/Cybersecurity enterprise landscape, or working with startups is highly desirable.
• Exceptional interpersonal and communication skills. Able to approach complex problems with high emotional intelligence, while building strong relationships with a diverse group of executive client stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize multiple projects and deadlines.
• Data-driven mindset with the ability to analyze sales metrics and use insights to improve client outcomes.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities and multiple clients.
• Proficient in using CRM tools (e.g., Salesforce, HubSpot) and other project management software.

At Landmark Ventures, we empower startups to scale quickly and effectively. Our team helps emerging businesses drive revenue growth by providing tailored sales strategies, lead generation, sales support, and customer success services. We are passionate about innovation, results, and building long-term partnerships with our clients.

Our office is headquartered in New York City and we work in the Eastern Time Zone; we offer a virtual/remote work arrangement for all employees. Candidates must be authorized for employment in the United States. The salary range for this position is $80,000-100,000. Compensation is based on candidates’ qualifications and experience, and we offer competitive benefits.

If you're a highly motivated, organized, and client-focused professional with a passion for sales and startups, we would love to hear from you. Apply today and help us drive success for our clients!

About Landmark Ventures:

Landmark Ventures is the ultimate dealmaking platform. A leading investment bank, events platform, and corporate advisory firm, Landmark has worked with hundreds of the top public companies, investment funds, and growth-oriented private companies over the past 20 years. The firm specializes in deep market insights and extensive personal relationships across the enterprise software, cybersecurity, internet of things (IoT), industrial tech, artificial intelligence, sports, marketing tech, and digital media sectors. A significant portion of these involve cross-border deals and relationships across the United States, Europe, Asia, and Israel.

Landmark Ventures is committed to hiring a diverse team that provides important perspectives in our work and is an equal opportunity employer that welcomes all qualified applicants regardless of race, ethnicity, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, physical or mental ability, gender identity or expression, or veteran status.

About Our Benefits:

• Competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to Landmark.
• We are a remote company headquartered in NYC with a global team and a flexible working environment.
• Generous vacation and holidays, including all Federal holidays including the day after Thanksgiving. Additionally, team members get two days each year to volunteer, and receive an additional day of Paid Time Off for each anniversary up to five years.
• Comprehensive health insurance: team members pay $1 each month for full medical, dental, vision, and life insurance with a broad network through ADP.
• Steller team of co-workers, an engaged virtual culture, and a lot of fun activities. You will enjoy team outings, Wellness Wednesdays with special guests, virtual get-togethers, active Slack groups, and many Awesome Fun Times (AFTs) in-person and virtually.
• Meaningful work at an organization that focuses on your growth. Landmark offers professional development sessions, career conversations, external resources, and plenty of stretch opportunities to hone your skills.
• Learn from experts who have been in the organization for 10+ years and from innovative clients, while building our company within an entrepreneurial environment.