Client Services Associate

DOGPOUND is an exclusive, vibrant community of influential professionals committed to leading a cutting-edge, wellness-focused Fitness lifestyle.

Our team works closely with each client to develop dynamic, tailored regimens that challenge, inspire, and meet their unique fitness needs.

Position Overview:

As a Client Service Associate, you play a pivotal role in Membership Sales, Member Onboarding, service delivery, client account management, programming insights, ensuring a high level of hospitality, member engagement and satisfaction.

Perks:

● Highly competitive hourly rate.

● Commission per membership and retail sale.

● Monthly Goal Bonus

● Prospect of advancement within company structure.

● Full Medical and Dental Benefits.

Core Responsibilities:

• Develop expert knowledge of DOGPOUND’s Membership Program, effectively communicating pricing, policies, benefits, and enrollment information to both current and prospective members.
• Serve as the first point of contact for members and guests entering the DOGPOUND facility.
• Utilize the Mindbody Lead Management program to contact potential members, schedule visits, book classes, and sell introductory session packages and membership agreements.
• Contact potential members via phone calls, emails and texts.
• Achieve monthly sales goals by securing 10 Introductory Session Packages and 5 New Memberships.
• Ensure that all Membership Tiers receive their Welcome Box and Membership Benefits (Perks). Commission on agreement signature.
• Actively inquire about member referrals at point of sale and throughout the member’s term.
• Manage incoming and outgoing phone calls, providing professional and responsive service to both members and guests.
• Stay updated on all studio programming, events, pricing, and policies to educate and guide members.
• Assist members with account management, including processing changes, service requests, product payments and renewals.
• Act as a key contact for both new member acquisition and member retention efforts.
• Resolve member concerns and questions using problem-solving skills and appropriate resources.
• Ensure that a premium 5-star experience is provided to all current and prospective members by maintaining relationships, answering queries, and improving the membership program, products, and services.
• Investigate and resolve or escalate membership and payment issues.
• Recommend and cross-sell additional products or services to current and prospective members.
• Maintain accurate and up-to-date records of all membership inquiries, statuses, and changes using the Mindbody software system.
• Communicate effectively with the trainer teams for upcoming and existing appointments.
• Elevate and communicate to department leads relevant customer experience.
• Assist in executing monthly marketing campaigns.
• Support and attend member-exclusive events, assisting in the planning, execution, and review of them.
• Collaborate closely with the General Manager and Assistant General Manager to meet DOGPOUND’s membership program goals, aligning on updates, membership drives, and key benchmarks.
• Complete all opening and closing tasks.
• Stock all retail, drinks, etc.

Job Requirements:

• Two years of membership sales in a fitness center.
• High School diploma or GED.
• Availability to work flexible hours, including weekends, evenings, and holidays.
• Proficiency in computer skills (Mindbody, G Suite, office software, etc.).
• Ability to push/pull up to 45 lbs.

Preferred Qualifications:

• Bachelor’s degree in business, management, health/sport science, or a related field, or relevant professional experience.
• Certifications in CPR, First Aid, and safety response are preferred.

By joining DOGPOUND, you’ll be part of a dynamic team that prides itself on delivering a world-class fitness experience to a dedicated and influential member base.

Thank you for your interest!

DOGPOUND is an equal opportunity employer and affirmatively seeks diversity in its workforce. DOGPOUND recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Weekends as needed

Application Question(s):

• Do you have 1-2 years selling health club memberships?
• Is your commute less than an hour?

Work Location: In person