Client Services Coordinator

Job Summary

Lead Client Services and Engagement Coordinator

The guest services team is at the heart of Aidan James and plays a critical role in the operation of the business.

The role is responsible for:

• Delivering top-notch service to our clients, efficiently booking appointments and achieving salon goals for pre-booking, retail sales and upselling. Managing and directing the appointments to best utilize everyone's time is key.
• Building operational scorecards by service provider to track results
• Leading our social media and community engagement activities working closely with our general manager. Building high level of engagement and inspiring target clients with great marketing content via Instagram, Google Ads and our Web-Site is key.

Successful candidates will display:

• Excellent people skills and a friendly disposition
• Solid organizational skills and ability to multi-task
• Excellent eye for building social media / web-site content (pics and reels)
• A combination of sales and customer service skills
• Willingness to learn and to help teammates do the same
• A stylish, clean and professional image; displaying grace under pressure

Requirements:

• Able to work some evenings and Saturdays (salon closed Sunday and Monday)
• Well-versed in beauty industry services and practices

Benefits:

• Flexible working hours
• Discounts on products and services
• Professional development assistance
• FYI: We do not offer health insurance at this time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Compensation Package:

• Quarterly bonus

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Salon or Spa: 1 year (Required)
• Customer Service: 3 years (Required)

Work Location: In person