Emerald
Client Services Manager, Emerald Studio
Full Time
•
New York, NY, United States of America
70,000 - 80,000 (Yearly)
Added 1 week, 3 days ago
Summary
LOCATION
Remote from anywhere within the US or from any of the US-based offices.
QUALIFICATIONS
3-5 years of experience in editorial, marketing project management, and client relationship management; excellent writing and editing skills; familiarity with B2B marketing concepts; proven effectiveness in remote office environments; proficient in Microsoft Office and Google Documents.
RESPONSIBILITIES
Manage project schedules, oversee client status calls, maintain client relationships, edit marketing content, conduct quality assurance on deliverables, assist team members as needed, ensure project adherence to scope and budget, and calculate revenue for client projects.
INDUSTRY
Marketing Services
SHORT DESCRIPTION
Emerald is seeking a Client Services Manager to oversee and manage marketing projects, ensuring high-quality service and content delivery while maintaining client relationships in a fast-paced, collaborative environment.
Overview:
This position can be performed from any of our US-based offices or remotely from anywhere within the US.
Responsibilities:
ABOUT EMERALD
At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.
COMPENSATION & BENEFITS
We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools such as weekly guided meditation programs.
If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at Careers@EmeraldX.com.
Emerald is seeking a Client Services Manager to join our Emerald Studio team. Emerald Studio is a B2B marketing agency operating within Emerald that works with select organizations to design custom marketing solutions, with a focus on delivering a high degree of responsive, hands-on service and attention to detail.
The Client Services Manager plays a key role in planning, managing and editing marketing and editorial projects for our clients. These projects include consulting services or content assets such as eBooks, blogs, infographics, videos and interactive experiences. The Client Services Manager manages the production, delivery and documentation of services and content assets, and manages client expectations by keeping them informed throughout each engagement and ensuring that they have a clear understanding of our editorial and consulting delivery process.
Emerald Studio is a highly collaborative and supportive team operating in a fast-paced, dynamic environment. We confidently balance and prioritize multiple time-sensitive projects at a time, and maintain positive, professional relationships with both internal and external stakeholders. We take initiative to proactively identify challenges, make decisions aligned with best practices and the needs of our clients, and escalate client service issues as needed. In addition, this team is versatile, with an interest in taking responsibility for a variety of tasks in an environment where every team member wears multiple hats.
The Client Services Manager plays a key role in planning, managing and editing marketing and editorial projects for our clients. These projects include consulting services or content assets such as eBooks, blogs, infographics, videos and interactive experiences. The Client Services Manager manages the production, delivery and documentation of services and content assets, and manages client expectations by keeping them informed throughout each engagement and ensuring that they have a clear understanding of our editorial and consulting delivery process.
Emerald Studio is a highly collaborative and supportive team operating in a fast-paced, dynamic environment. We confidently balance and prioritize multiple time-sensitive projects at a time, and maintain positive, professional relationships with both internal and external stakeholders. We take initiative to proactively identify challenges, make decisions aligned with best practices and the needs of our clients, and escalate client service issues as needed. In addition, this team is versatile, with an interest in taking responsibility for a variety of tasks in an environment where every team member wears multiple hats.
This position can be performed from any of our US-based offices or remotely from anywhere within the US.
- Manage project schedules; track discrepancies between planned and actual project timelines; anticipate and address issues that may impact schedules
- Schedule and preside over project kickoff calls, weekly/bi-weekly client status calls, internal project calls, and calls between writers/contractors and client-side subject-matter experts
- Maintain positive, professional and friendly relationships with client stakeholders; manage client expectations and understand/communicate issues that may affect client relationships
- Select, onboard and manage freelance writers and project specialists
- Edit drafts of white papers, e-books, infographics, video scripts, and all other content deliverables at all stages of production to ensure that messaging and style is aligned with client specifications, concepts are well organized, copy is well written, follows grammar and style, and design aligns with client expectations
- Assess and address client feedback on drafts and layouts
- Apply best practices to perform last-line quality assurance on all outgoing client deliverables
- Work with the design department on content asset layouts and interactive content development projects
- Assist other CSMs as needed in urgent or critical client deliverable instances where the primary CSM is unable to execute and cover team member accounts as needed for PTO and other absences
- Work with account managers to ensure that project work stays within scope and on budget
- Work with content strategists and the design department to prepare consulting deliverables for client presentations
- Calculate recognized revenue on a weekly basis and advise on monthly forecasts for client projects
- 3-5 years of editorial, marketing project management and day-to-day management of client relationships
- Excellent writing and editing skills, including the ability to make fast and accurate changes to copy to address client feedback.
- Experience with, or the ability to learn, project management tools, interactive content platforms and other software/services as required
- Familiar with basic B2B marketing concepts, including content marketing concepts/best practices and demand generation techniques and terminology
- Experience sourcing, hiring, managing and evaluating freelance contributors
- Proven experience working effectively in a home and/or remote office environment
- Demonstrate proficiency with Microsoft Office and Google Documents required
- Experience with Adobe InCopy and Adobe Acrobat Professional a plus
- Available for travel as needed
ABOUT EMERALD
Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.
At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.
COMPENSATION & BENEFITS
Target Compensation: $70,000-$80,000
Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.
We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools such as weekly guided meditation programs.
If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at Careers@EmeraldX.com.
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