Client Services Program Specialist

Job Description: Client Services Program Specialist – Habitat for Humanity of the MS Gulf
Coast – Gulfport, MS

Please send a resume with cover letter and three professional references via email to
jobs@hfhmgc.org. Applications will be reviewed quickly, and interviews will be
conducted on a rolling basis. No phone calls please.

Primary Role: Under the supervision of the Director of Client Services (Director), the Client
Services Program Specialist (Program Specialist) is responsible for coordination and delivery of
Client Services programs. The Program Specialist will work with the Director to develop and
implement programs to deliver services in furtherance of Habitat for Humanity of the Mississippi
Gulf Coast’s mission.

Responsibilities:

• Adhering to Client Services policies and procedures.
• In coordination with other Client Services team members, manage the execution of a

unified, equitable, transparent application process for all Habitat for Humanity of the
Mississippi Gulf Coast’s (HFHMGC) client programs and products.

• Primary responsibility for initial assessment and eligibility screening of prospective clients.
• Process screenings and assessments in accordance with department policies and

of various HFHMGC coaching and counseling programs (e.g., Home purchase coaching,
Homeownership Incubator, Invest in Yourself, etc.). For each program offered, the
Program Specialist is responsible for recruitment of clients, design and delivery of
appropriate supportive services, coordination with and referral to appropriate partner
agencies, assessment of obstacles to homeownership or other criteria appropriate for the
various programs, development of action plans with clients, monitoring client progress,
and comprehensive record keeping of all relevant data.

• The Program Specialist coordinates with other Client Services team members, affiliate

staff, and external partners as necessary to assist with home sales to eligible clients.

• Coordinate with partner agencies regarding delivery of education, counseling, and other

services provided to clients in various HFHMGC programs as appropriate. This includes
reporting to the Director regarding content and quality of services delivered, scheduling
classes and counseling as needed, and keeping accurate records of services delivered.

• Actively participate and contribute in initiatives led by the Director to develop and

implement appropriate, flexible marketing strategies to raise awareness of program
offerings (outreach, advertising, education, etc.).

• Tracking and organizing relevant data. Maintenance of reporting systems and regular

reporting to the Director and other affiliate leadership regarding all areas of functional
responsibility.

• Work in full partnership with other Client Services staff to execute all key department

functions.

Habitat for Humanity of the Mississippi Gulf Coast provides equal employment opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Other duties as assigned by Director.
  

Education and Experience:
• College degree preferred. Minimum of 2-3 years relevant work experience or the

demonstrated equivalent required. Previous experience in related field (e.g., residential
lending, real estate, financial counseling, etc.) preferred.

• Excellent written communication skills including demonstrated mastery of grammar and

punctuation.

• Excellent verbal communication skills, including public speaking.

• Ability to competently handle high phone volume on a multi-line phone system.
• Excellent customer service skills.
• Strong demonstrated planning and organizational skills including the ability to anticipate

tasks, set priorities, meet deadlines, perform detail-oriented tasks with accuracy and
efficiency, and function smoothly under strict deadlines and shifting priorities.

• Ability to work well with diverse groups and individuals.

• Demonstrated computer literacy including database maintenance, desktop publishing and

internet use. Advanced proficiency in Microsoft Office applications, particularly MS Word,
MS Excel, and MS Outlook.

• Standing, traversing, extended periods of sitting, willingness to travel, and some overtime

as needed for meetings and HFHMGC special events and functions.

Employment Status: Full-Time, hourly position at 40 hours per week.

Salary: Competitive salary depending on experience, plus a benefits package including medical
insurance and 401k options.

Habitat for Humanity of the Mississippi Gulf Coast provides equal employment opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.