Client Success Manager

Position Overview

Social Sparrow is hiring a full-time employee to serve as a Client Success Manager on the company’s growing team.

Client Success Managers are responsible for contributing to business growth through creating and maintaining long-term client relationships.

Just a little heads up._ THIS IS NOT A SALES ROLE ._

We are looking for someone who wants to be a part of a growing, tech-based, people-centered environment and is looking for a career move, NOT just another job. This position is full-time.

You are perfect for this role if you LOVE people. Seriously, you are the type of person that will become obsessed with your 20 - 25 clients. You might be an “I” on the DISC personality or have “WOO” as one of your strengths from the Strengths Finder Assessment. You are also a task master and enjoy working with a team. We want someone comfortable with responsibility and who is very mission-minded. Someone who loves customer service and problem-solving. This is a dream job for the right person!

Social Sparrow is looking for a long-term hire. We want to create an amazing working relationship that could help the company thrive for multiple years.

Responsibilities (tasks associated with the role)

• Act as the point of contact for clients for Facebook Advertising
• Build strong, long-term client relationships and maintain frequent contact
• Address client queries effectively and in a timely manner
• Report on web performance metrics with help from Campaign Technicians
• Analyze digital campaign success with help from Campaign Technicians
• Stay up-to-date with digital marketing trends
• Know your clients and their needs, goals and hopes for their investment into our services.
• Onboard new clients
• Create and maintain excellent customer service
• Send initial client updates + recurring bi-weekly updates

Requirements (expected proficiencies to excel in this role)

This position is for a person who has the following skills or attributes:

• Loves people
• Detail oriented
• Positive attitude
• Self-starter
• Solutions focused
• Willingness to work with a team
• Ability to work independently while keeping accountable
• Meet deadlines
• Excellent written communication skills
• Excellent verbal communication skills
• Reliable internet connection
• Reliable and distraction-free work environment
• A schedule that overlaps with the CST timezone. Social Sparrow operates Monday-Friday, 8am-5pm CST.

This position is NOT for:

• Someone building his/her own business
• Someone who has a lot going on already and doesn't have the time and focus to really dive in.

About the Company

The mission of Social Sparrow:

We help driven chiropractors IMPACT their community via chiropractic care & holistic wellness. We come alongside our chiropractors and their staff to implement a strategy to dominate in their city so that more people can learn about the life-changing benefits of chiropractic care.

We believe that as our clients grow, we’re able to make an impact of our own in the lives of people suffering from pain. This goes hand-in-hand with the impact we’re able to make in the lives of our clients, as we free them to focus on what they do best, while creating freedom of time and building wealth for their family through their practice.

We work hard, but we LOVE harder.

Social Sparrow Cultural Pillars:

Positive Attitude & Engaged Mind/Heart: Social Sparrow employees are expected to show up with a positive attitude toward their work and their team. Engaging during team meetings and giving your full focus and heart is expected. If you need help in this area, there is always a pathway.

Diligence: Strong work ethic and a dedication to seeing Social Sparrow grow through the work of our hands should bring diligence in everything we do. Diligence is being careful and persistent in all work and effort. Once our work/tasks are done, we ask, “What else needs to be done?” “How can I help my team?” “How can I improve the work that I do and/or Social Sparrow?” We take the initiative to solve problems to maximize our time and effectiveness for our strategy and actions.

Kingdom Mentality: As believers, we are encouraged - “Whatever you do, work at it with all your heart, as working for the Lord, not for men.” (Col 3:23) As a Kingdom believer we should always look to give more than we take. By doing so, we seek ways to serve our team members and clients.

People before Tasks: This goes for our clients as well as our team members. Tasks get the job done but people are what we’re all about. We fight to make sure that we always put the people in front of us before what we need to get done.

Healthy Confrontation / Conversations: So much fruit comes from healthy confrontation. Most people have trouble with confrontation, but when done well, it is one of the most beneficial things that can happen in your life. When in confrontation, let love lead. We get to choose our attitude and mindset around the confrontation, and we have the choice to keep it healthy when annoyed.

We Are Advocates: At Social Sparrow we have a culture of advocacy. We advocate for our clients, our team members and we’re even advocates for ourselves. Advocacy is our God-given right and ability to speak-up for things that matter to us, our clients and our team. The most important way we advocate is first for ourselves because when we do, it causes a trickle down effect that results in advocacy for our team & our clients.

Self-Advocacy means you are able to ask for what you need and want and tell people about your thoughts and feelings. The expectation is that If we’re struggling, we ask for help. If we don’t get that help, we reach out to leadership. Conversely, it also means that if we see a team member struggling, we take the initiative to encourage them to advocate for themselves. We believe that a healthy team is made up of individuals who work hard to own their space and advocate for themselves.

We NEVER Lose. We Only WIN or Learn Something. We are not afraid to fail because from failure, we learn and grow both as a team and individually. We don’t let the fear of failure stop us from moving forward or cause us to move through life timidly. We have a culture of learning from failures and mess-ups, so when they happen, we own them and ask the question, “What can I learn from this?” and we move forward in this new earned wisdom to be better than we were before.

Sound Like a Good Fit? Please apply here: https://forms.gle/vxY1RyCh2aDqsaN16

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote