Client Technical Onboarding Specialist

About the Role:
Grade Level (for internal use): 09
This is a temporary position. The anticipated end date is April 30, 2025, at which point, an extension will be reviewed.

As a Client Technical Onboarding Specialist, your primary responsibility is to complete the onboarding of new customers onto our technology. You will connect to our customer’s DMS databases, ingest their data, review the data sets and implement with quality to ensure each customer is properly configured. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and an evolving team, you will also be entrusted to concurrently manage, not only, new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders.

Own and Manage the DMS Implementation setup of new customers

Obtain customer data, ingest it into our systems, and quality check for expected functionality

Become a subject matter expert in the dealership management system and data extraction topics

Own and Manage the Implementation of Mastermind’s Digital offerings

Query and extract data using common computer language’s including SQL, C#, and/or Python

Quickly own and resolve relevant support tickets, explain the root cause of the issue , and suggest process improvements for reoccurring cases

Communicate status updates and next steps by phone and email to internal and external stakeholders

Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements

Recognize setbacks and risks to expectations and escalate as required

Own the initial and ongoing data quality of assigned customers

Prioritize and manage concurrent work streams without supervision

A Successful Onboarding Specialist will:
Be Proactive and Accountable

Be Customer Centric

Be Coachable, collaborative and solutions oriented

Be clear and succinct communicator (both written and verbal)

Be an individual who enjoys process and mastery of technical detail

Be Agile

Who you are:
Comfortable with technology, and an understanding of process-based tools

Proficient user of Microsoft Excel

Intermediate SQL knowledge

Preferred Qualifications:
Auto industry experience or Auto databases a plus

Salesforce.com experience a plus

Customer or Functional Project Management experience a plus

Working knowledge of Python a plus

Facebook Business Manager experience a plus

Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary for this position is $20 per hour USD. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.

About automotiveMastermind:
Who we are:
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 310367
Posted On: 2024-12-17
Location: London, Ontario, Canada