Clinic Administrator - Regional Lead

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.

Position Overview: The Clinic Administrator - Regional Lead oversees the daily administrative operations of the assigned clinic/s to ensure workflows are functioning properly and the appropriate infrastructure is in place to deliver efficient and effective care and the optimal patient experience. Under direction of the Regional Director, the Clinical Administrator – Regional Lead onboards/ trains new Clinic Administrators (CA), assists director by ensuring operational required tasks are completed by Clinical Administrators, and is the conduit of information for assigned clinics in the region. The Clinic Administrator - Regional Lead is accountable for reporting out on the clinic’s operational performance monthly, according to the Key Performance Indicators (KPIs) established by the management team.

Essential Responsibilities:

• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
• Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire customer experience.
• Works with Regional Director to facilitate effective communication with regional clinics and staff.
• Responsible for training newly assigned Clinic Administrators and other staff as required and assists in ensuring clinic administrators are performing required tasks based on latest operational requirements.
• Works with Clinical Director to implement best practices and operational workflows at the clinic level. Participates in clinic-level monthly operating report with Clinic Director to measure performance of clinic and set strategic goals.
• Oversees the delegation and execution of administrative, location-specific tasks including but not limited to maintenance and facility repairs, equipment and supplies purchasing, escalation of IT issues, facilitation of emergency preparedness exercises, distribution of clinic phone rosters. Periodically audits clinic(s) in accordance with established operational and safety standards (e.g., expired supplies, annual fire inspection, medication management, equipment calibration).
• Manages provider scheduling, training scheduling and administrative responsibilities for all clinical support employees. Plans and coordinates work assignments and schedules of all clinic support staff; approves staff timekeeping according to policy.
• Manages and coordinates operations and activities of the clinic front desk staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.
• Maintains customer satisfaction survey and NPS targets, as defined by the management team. Resolves and communicates physician and customer inquiries, incidents, and complaints.
• Functions as the HR liaison and performs HR/Payroll related duties as assigned for clinics in cooperation with Human Resources department assigned partner.

Supervisory or Managerial Responsibility:

• Directly supervises 5-10 employees within the clinic

Other Duties:

• Other duties as needed and assigned by supervisor.

Minimum Qualifications:

• Bachelor's Degree in Business, Healthcare, Marketing or related field required.
• Two years healthcare or business operations experience and two years’ experience leading people, preferably in a multisite healthcare service clinic or physician services environment, required.
• Experience with Microsoft Office Suite and Project Management Software required.

Location: Alamo Heights Clinic - 430 W. Sunset Rd, Ste 305, San Antonio, TX 78209

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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