Oregon State University

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Communications Supervisor

Full Time • Corvallis, OR, United States of America

23 - 39 (Hourly) Added 3 weeks, 1 day ago

Summary

LOCATION

Corvallis, Oregon

QUALIFICATIONS

High school diploma or equivalent, basic DPSST Telecommunications certification (or ability to obtain), 3 years of relevant work experience, 1 year of lead or supervisory experience, and Law Enforcement Data Systems certification (or ability to obtain).

RESPONSIBILITIES

Manage dispatch operations, provide training and technical guidance, oversee scheduling and payroll, conduct quality assurance reviews, and monitor alarms and communications.

INDUSTRY

Higher Education Public Safety

SHORT DESCRIPTION

The Department of Public Safety at Oregon State University is seeking a Communications Supervisor to lead dispatch operations, manage staff, and ensure efficient communication and safety protocols.

Communications Supervisor

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Please see Special Instructions for more details.

To ensure full consideration, applications must be received by 12/31/2024. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact: Sue Sutherland at susan.sutherland@dps.oregonstate.edu or 541-737-2989

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

Position Details

Position Information

Department

Dept of Public Safety (QUB)

Position Title

Supervisor-Bus Ops

Job Title

Communications Supervisor

Appointment Type

Professional Faculty

Job Location

Corvallis

Benefits Eligible

Full-Time, benefits eligible

Remote or Hybrid option?

Job Summary

The Department of Public Safety is seeking a Communications Supervisor. This a full-time (1.0 FTE),12-month, professional faculty position.

Building on 150 years as Oregon’s land grant institution, Oregon State University serves the state, the nation and the world as a premier 21st century research university.

MISSION -As a land grant institution committed to teaching, research, and outreach and engagement, Oregon State University promotes economic, social, cultural, and environmental progress for the people of Oregon, the nation, and the world.

We will be welcoming and foster belonging and success for all. We are a diverse community, defined by the rich palette of cultures we share, and we will strive to eliminate achievement gaps among sub-groups of students and inequities in the advancement of faculty and staff. We will foster the personal success of each member of the university community and instill a commitment to serve Oregon, the nation, and the world.

OSU is building an organizational culture founded on the values of inclusion, mutual respect, good physical and mental health, collaboration, and humility, so that people form every background are welcomed and thrive, our community is diverse, and our leadership advances both excellence and innovation.

The OSU Department of Public Safety will support and emulate the mission, core values and goals as outlined in OSU’s Strategic Plan for 2024-2030, “Prosperity Widely Shared”, by providing for a safe campus for students, faculty, staff, and visitors that facilitates Oregon State University’s educational, research, and community service goals; and to provide these serves with the highest standards of inclusivity, transparency and accountability.

Reporting to the Communications Manager, the Communications Supervisor will manage and lead a team of dispatch professionals in the day-to-day operations. This position is expected to service as a subject matter while providing necessary support to team members.

The Communications supervisor will apply knowledge of communications, equipment, theory, training and procedures to provide supervision/leadership, technical guidance and direction to the Communications Officers in the Department of Public Safety.

This position is considered a working supervisor, and in addition to managing a team of professionals, will be expected to provide operational support.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS:

Top 1.4% university in the world
More research funding than all public universities in Oregon combined
1 of 3 land, sea, space and sun grant universities in the U.S.
2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
7 cultural resource centers that offer education, celebration and belonging for everyone
100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
35k+ students including more than 2.3k international students and 10k students of color
217k+ alumni worldwide
For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:

Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

• Free confidential mental health and emotional support services, and counseling resources.

Retirement savings paid by the university.
A generous paid leave package, including holidays, vacation and sick leave.
Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Key Responsibilities

50% Dispatch Responsibilities Radio Operations:

Monitor and operate radio console using multiple radio frequencies
Dispatch Police and Public Safety Officers
Communicate status updates

Phone Operations

Operate multi-line telephone system
Receive, process and transfer emergent/non-emergent complaints and requests for service
Demonstrate empathy, understanding and patience
Communicate with university personnel

Data Entry

Enter information into a computer assisted dispatch (CAD) records system with accuracy
Maintain a computerized log of all incidents and contact information

Data Queries

Query and disseminate information to law enforcement officers regarding driving records, wanted status, criminal history
Enter stolen and found property in local and national databases
Respond to and disseminate local and national teletype messages
Query student information
Query Responsible Party information

Alarms

Monitor burglary, fire, and maintenance alarms and take prescribed action
Customer Service
Represent the University with the highest level of customer service and professionalism
Confidentiality and Reporting
Receive crime and incident information from other agencies and relay to appropriate personnel
Clery crime and fire reporting
Maintain high levels of confidentiality

45% Supervisory Duties

Scheduling & Payroll

Maintain scheduling
Approve vacation/sick leave
Approve and submit timesheets

Work Review

Complete monthly quality assurance reviews
Review and provide feedback on training reports and evaluations
Complete assessment reports, develop work improvement plans
Prepares/signs annual performance evaluations/reviews
Schedules staff and employee meetings
Investigates complaints and/or Inquiries

Equipment

Schedule appropriate maintenance requests

Policies

Reviews/evaluates policies

Training

Identifies training needs and develops training materials
Acts as a Field Training Officer when needed

5% Other duties as assigned

What You Will Need

High school diploma or equivalent
Basic DPSST Telecommunications certification or ability to obtain within 18 months from hire
3 years of relevant work experience to the position responsibilities
One year of lead work, Field Trainer, or supervisory experience
Possess or have the ability to obtain a valid Oregon Driver’s License upon hire.
Law Enforcement Data Systems (LEDS) certification, OR ability to obtain within sixty (60) days of hire.
Must successfully pass a comprehensive background assessment that includes: criminal history check; driving record review; medical examination; psychological evaluation; drug screening; National fingerprint CJIS check and an inclusive appraisal of work history
Willing and able to work in a professional manner to embrace and promote diversity
Critically think and solve problems
Interpret and implement work practices as required by the Collective Bargaining Unit department policies and procedures
Possess discretion and confidentiality
Ability to obtain DPSST Supervisory Certification as prescribed by OAR 259-008-0005

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

Nuclear Regulatory Commission, 10 CFR 73.2 (a) (1). Defines a background check as: Federal Bureau of Investigation (FBI) criminal history records check (including verification of identity based on fingerprinting), employment history, education, and personal references. Individual engaged in activities subject to regulation by the Commission, applicants for licenses to engage in Commission regulated activities, and individuals who have notified the Commission in writing of an intent to file an application for licensing, certification, permitting, or approval of a product or activity subject to regulation by the Commission are required under 73.57 to conduct fingerprinting and criminal history records checks before granting access to Safeguards Information. A background check must be sufficient to support the trustworthiness and reliability determination so that the person performing the check and the Commission have assurance that granting individuals access to Safeguards Information does not constitute an unreasonable risk to the public health and safety or the common defense and security.

What We Would Like You to Have

Intermediate or Advanced DPSST certifications
Associates Degree or higher
Two years of supervisory experience
Experience managing and directing the work of dispatchers
Experience working in higher education
Two years’ experience working in public safety in a higher education environment

Working Conditions / Work Schedule

This is a working supervisory position requiring the individual to work holidays/weekends, rotating and/or extended shifts, and “on-call” as needed.
Work includes indoor and outdoor environment; may be assigned evening and weekend hours; work involves potentially dangerous situations, contact with hostile or abusive individuals and emergency response.

Pay Method

Hourly

Pay Period

16th - 15th of the following month

Pay Date

Last working day of the month

Recommended Full-Time Salary Range

$23.53 - $39.94

Link to Position Description

https://jobs.oregonstate.edu/position_descriptions/161493

Posting Detail Information

Posting Number

P08695UF

Number of Vacancies

Anticipated Appointment Begin Date

03/03/2025

Anticipated Appointment End Date

Posting Date

12/06/2024

Full Consideration Date

12/31/2024

Closing Date

01/04/2025

Indicate how you intend to recruit for this search

Competitive / External - open to ALL qualified applicants

Special Instructions to Applicants

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.