Community Engagement Manager

Community Engagement Manager

CLASSIFICATION/STATUS: Full Time, 40 hours, Exempt, Permanent

WORK LOCATION: Hybrid

DEPARTMENT: Client Services Community Engagement

REPORTS TO: Associate Director, Community Engagement

JOB LEVEL: Level 4 Managerial

AREAS OF OVERSIGHT: Community Engagement campaigns including outreach initiatives, events, and focus groups

SUPERVISORY RESPONSIBILITIES: Events & Activations Managers and Community Engagement Coordinators (3-4 Direct Reports)

WHO YOU ARE:

YOUR ROLE & IMPACT AT ASG

As part of a purposeful team at Archipelago Strategies Group, Inc. (ASG), a full service marketing agency that specializes in impactful social marketing, the Community Engagement Manager will play a crucial role in fostering collaboration and organization within the Community Engagement Department. Their primary responsibility will be to strategically lead the logistics of various campaigns, including outreach initiatives, events, and focus groups by directly managing Events & Activations Managers and Community Engagement Coordinators. They will oversee Community Engagement project work, ensuring that the support teams are effectively utilized, and tasks are executed efficiently. The Community Engagement Manager will provide recommendations to the Associate Director of Community Engagement regarding team operations as well as project and events operations. This roles direct reports include the Events & Activations roles and the Community Engagement Coordinator roles. This role will offer guidance and support as needed in a collective, calming, and thoughtful approach, including during active events and outreach cycles, to maintain high standards and achieve successful outcomes.

YOUR RESPONSIBILITIES

• Develop and implement Community Engagement programing including events, outreach work, focus groups, etc. across multiple projects simultaneously
• Take the lead role in effectively collaborating with cross-functional teams to meet agency, community, and client needs and demand to maximize the impact of programs and campaigns
• Oversee Events & Activations Managers and Community Engagement Coordinators, ensuring that all activities are aligned with the department's goals and that high standards are consistently maintained, and all timelines and planning deadlines are met with quality and efficiency
• Guide and support Managers and Coordinators to ensure effective execution and successful outcomes
• Develop training materials for Events & Activations Managers, Community Engagement Coordinators, and Brand Ambassadors/Captains
• Define, oversee, and track data to ensure that KPIs are being met, hold teams and individuals accountable in collaboration with the Associate Director of Community Engagement when KPIs not met, and do a root problem analysis and implement corrective changes in a timely manner
• Cultivate and maintain partnerships and relationships with community members, community organizations, vendors, and partners
• Maintain strong client relationships through clear communication, expectation management, and prompt issue resolution with Client Accounts and other impacted service departments
• Actively participate and promote ASG in public events and engagements
• Analyze community feedback and engagement metrics to inform and improve future programming and strategies
• Support Community Engagement administrative responsibilities and strategic planning such as, but not limited to, ordering of materials
• Standardize SOPs for events and other Community Engagement initiatives
• Perform additional duties as assigned, demonstrating flexibility and adaptability to contribute effectively to the overall success of the organization

YOUR MINIMUM QUALIFICATIONS

• Bachelors degree and direct work experience focusing on people and Community Engagement related work including events, outreach work, and focus groups.
• Minimum of 5 years of successful project management experience for events, outreach work, and managing focus groups.
• Minimum of 5 years of work experience in Public Administration, Community Engagement, Social Services, or related human services discipline.
• Minimum of 3 years of direct people management experience, successfully growing and developing teams of full-time employees, in a role that is accountable for and has prior direct experience in evaluations, staff performance improvement plans, discipline, and employment status decision making.
• Minimum of 3 years of direct experience providing staff/team department training on processes, policies, and skill development.
• Minimum of 3 years utilizing electronic project management and budgeting software and tools.
• Capability to lead, motivate, and manage a Community Engagement team effectively.
• Excellent pre-planning, planning, workflow training and execution, communication, and problem-solving skills.
• Strong organizational abilities with meticulous attention to detail.
• Advanced experience in Excel and Budget/Workbook Project software.
• Effective de-escalation skills when working with staff and clients.
• Customer service experience and understanding of community development principles.
• Familiarity with event planning principles.
• Ability to work with diverse client groups and handle complex event needs.
• Must have an active driver's license, ability to access a vehicle, and be able to attend Community Engagement Initiatives in person onsite during the day, evenings, or weekends.
• Must have the ability and flexibility to work evenings and weekends, especially during campaign peaks, and attend all ASG meetings, Client Events, and Meetings onsite and offsite.
• Access to reliable and consistent internet.
• Bilingual preferred but not required, fluent in English and Spanish, Portuguese, or Haitian Creole.

YOUR COMPETENCIES AND TRAITS

• Communication: must communicate complex information clearly and concisely, actively listens and engages in feedback loops to ensure understanding, and adapts communication style to diverse audiences to foster collaboration and alignment across teams
• Reliability: must consistently deliver high-quality results by managing tasks effectively, meeting deadlines, and proactively solving obstacles to ensure team objectives are met
• Quality Work: must consistently produce high-quality work with meticulous attention to detail, actively incorporating feedback to maintain alignment with quality standards
• Problem Solving & Decision Making: must demonstrate analytical and creative thinking to efficiently resolve issues, using data-driven and innovative approaches to develop solutions and make informed decisions by evaluating information and weighing risks and benefits
• Resource Optimization: must exemplify efficient resource management by strategically optimizing budgets, time, and team capabilities, ensuring resources are allocated effectively to achieve project or departmental objectives, maximizing value and minimizing waste, continuously evaluating and adjusting resource utilization to align with organizational priorities and drive sustainable success, and proactively planning for and acquiring new resources when existing ones are insufficient to meet project demands, ensuring that the team has the necessary tools and support to achieve their goals
• Team Leadership and Development: must lead and develop high-performing teams with a focus on building a positive and inclusive culture, fostering collaboration and open communication, ensuring team members are equipped with the skills and support needed to excel, investing in professional growth and development to empower individuals to reach their full potential and contribute to collective success, proactively addressing team concerns to ensure project success, holding team members accountable for their actions to ensure mistakes are not repeated, and demonstrating the ability to deliver and support difficult messaging when needed in a timely, effective, and business-minded manner
• Operational Excellence: must optimize operational processes and workflows for efficiency and quality, implement best practices and continuously improve, and uses performance metrics and data-driven insights to achieve superior outcomes and support organizational goals

WHO WE ARE & WHAT WE DO

Archipelago Strategies Group (ASG),established in 2013, specializes in impactful social marketing to change behaviors. Our comprehensive services encompass in-house communications, marketing, creative, community outreach, and contact center teams. Our mission is to deliver marketing with purpose and we pride ourselves on our people-centric, multilingual, and bold strategies. We aim to provide trusted information and resources to those who need it most. Our campaigns are not only effective but also culturally resonate, creating a personal connection with our audience. With our clients, we have increased access to health care, education, and economic opportunities in Massachusetts, New England,and across the nation.

ASG is a certified minority, woman and LGBTQ-owned business enterprise. Our team is also culturally diverse,and a majority of our staff are multilingual, enabling ASG to connect with key stakeholders in their native languages. ASGs approach has proven successful for a wide range of over 200 clients with projects implemented in more than 15 languages. ASG has received accolades such as the U.S. SBAs Minority-Owned Small Business of the Year and recognition as one of Massachusettss Fast 50 growing private companies in the Boston Business Journal. With ambitious growth goals, we aim to expand our offerings both operationally and geographically, so that we can continue to purposefully impact diverse communities through our social marketing.

OUR PROMISE

If you are passionate about working for a growing organization that values authenticity, passion, helping others, diversity, and inquisitiveness, you will find your career rewarding and impactful at ASG. As Community Engagement Manager, you will be part of a dynamic team and will find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

• Base Salary: Salary range for this position starts at $72,000 andis commensurate with experience.
• Vacation AND Wellbeing Days: Receive generous vacation time that increases throughout your tenure and frontloaded Wellbeing time no waiting period to take paid time off!
• Company Holidays: 12 Company Holidays and 1 Floating Holiday.
• Health, Dental, and Vision Plans: Choose from an array of high-quality plans for you and your family.
• Employer Paid Life and Long-Term Disability Insurance
• 401K + Match: 401K plan with an employer match after 90 days of employment and financial literacy services provided through our retirement provider.
• Professional Development: In-house training, annual organizational retreats, and more!
• Hybrid Workplace: Enjoy a remote first workplace, with in person duties required as needed for client meetings, events, activations, other project work, and internal meetings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this position. Duties, responsibilities, and activities may change at any time with or without notice.

ASG is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, ASG will better serve our clients and communities through its services. ASG is an employment at-will organization and an equal opportunity employer committed to maintaining a work environment free from discrimination on the basis of age, amnesty, ancestry, color, creed, disability, gender, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, covered veteran status, national guard or reserve unit duty obligations, or any other category protected by law (protected class status) and in accordance with applicable federal, state, and local laws. ASG complies with applicable federal, state, and local laws governing non-discrimination in employment.

ASG participates in the E-Verify program and upholds candidates and employee rights. Additionally, ASG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, or any additional information on the content above, please contact People Operations by email at people@discoverasg.com.