Community Liaison

Full Time • Bronx, NY, United States of America

65,077 - 92,261 (Yearly) Added 2 weeks, 3 days ago

Summary

LOCATION

Not specified, but HarmonyCares operates in multiple states including MI, VA, WI, TX, IN, IL.

QUALIFICATIONS

Bachelor's degree or four years of B2B sales experience, three years of healthcare industry sales/marketing experience, strong organizational and problem-solving skills, excellent communication skills, proficiency with Microsoft Office, and ability to travel within assigned territory.

RESPONSIBILITIES

Communicate and develop business for HarmonyCares Medical Group, educate community partners and patients, conduct market analysis, facilitate patient transitions of care, track performance in CRM, uphold HIPAA guidelines, and maintain communication with leadership.

INDUSTRY

Healthcare Services, specifically home-based primary care.

SHORT DESCRIPTION

The Community Liaison is responsible for inbound/outbound communication and business development within the healthcare community, promoting HarmonyCares' mission of delivering quality home healthcare to patients in need.

Overview:

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities:

The Community Liaison, Medical Group is responsible for inbound/outbound communication and business development for HarmonyCares Medical Group (House calls). The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. The Community Liaison Medical Group will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.

Essential Duties and Responsibilities

Market analysis, along with competitive landscape, in which to differentiate our HarmonyCares services to external referral partners.
Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
Meet and exceed agreed upon in person and virtual meeting goals with key decision makers
Thoroughly understand eligibility and enrollment processes for HarmonyCares Medical Group
Provide education on and facilitate, as requested, benefit enrollment and processes
Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
For patients interesting in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company’s practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market
Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
Oversee and document outreach calls conducted and meetings scheduled with external sources
Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
Comply with HIPAA privacy and security guidelines and company policies, procedures and standards
Maintain consistent communication with sales leader and local Business Unit leadership and support staff
Perform other additional duties as assigned

Qualifications:

Required Knowledge, Skills and Experience

Bachelor’s Degree or four years of B2B sales experience
Three years of health care related industry sales/marketing experience required
Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
Knowledge of sales techniques and territory management
Excellent interpersonal communication, presentation and customer service skills required
Proficiency with Microsoft Office, Word, Excel, Outlook
Ability to travel within assigned territory and attend sales meetings as required
Excellent written and verbal communication skills
Ability to work independently and complete multiple tasks
Strong organizational skills

Preferred Knowledge, Skills and Experience

Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Posted Max Pay Rate: USD $92,261.00/Yr. Posted Min Pay Rate: USD $65,077.00/Yr. Pay Transparency: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice:

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.

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