Community Manager

About Urban Co-Works
Urban Co-Works is at the forefront of the coworking revolution in NEPA, offering a modern, industrial-chic workspace with flexible solutions tailored to hourly, daily, weekly, or monthly needs. We’re building a vibrant community of professionals in our premier downtown Scranton location—and we’re looking for a dynamic individual to join our team.

Associate Community Manager
We are seeking a full-time Associate Community Manager to provide an outstanding experience for our members and guests. If you’re outgoing, customer-focused, and love the hospitality industry, this role could be the perfect fit.

What You'll Do

Member Engagement:

• Build strong relationships with members, understanding their needs and interests.
• Connect members with resources to help grow their businesses.
• Plan and execute monthly and quarterly networking and professional events.

Operations Management:

• Maintain a clean, functional workspace, ensuring high standards for all common areas, meeting rooms, and amenities.
• Manage office supplies, snacks, beverages, and overall space readiness.
• Address minor technology issues, such as access systems, printers, and conference room equipment.

Customer Service:

• Provide excellent support, addressing member inquiries and resolving issues promptly.
• Assist with onboarding and offboarding members, billing, and managing membership changes.
• Conduct tours for prospective members, offering a glimpse into the coworking experience.

Collaboration and Growth:

• Partner with the Director of Operations to manage incoming membership inquiries via email, phone, and walk-ins.
• Drive internal growth by fostering account expansions and member referrals.
• Actively engage the broader Urban Co-Works community through social media and email marketing.

About You

• Energetic, outgoing, and positive, with exceptional interpersonal skills.
• Motivated to delight customers and achieve goals.
• Organized and able to multitask effectively in a fast-paced environment.
• Independent, self-starter with a “roll up your sleeves” mentality.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Experience in customer service or hospitality.
• Social media proficiency is a plus.
• Interest in startups, small businesses, and entrepreneurship.

What We Offer

• A collaborative and dynamic work environment.
• Opportunities to grow with an innovative coworking community.

If this sounds like you, we’d love for you to join us! Apply today to be part of Urban Co-Works and help redefine the way people work and connect.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Ability to Relocate:

• Scranton, PA 18503: Relocate before starting work (Required)

Work Location: In person