Community Manager

"Working for Absorb has truly been a fantastic experience. What I love most is that no two days are the same here. The organization is very multicultural and with offices across the globe including myself in Ireland, we get to interact with colleagues from various nationalities and cultural backgrounds, which is also another interesting facet of working for Absorb. I have not only learned a lot, but there has also been so much cross functional learning which has helped both my team and I flourish. Peers at Absorb are extremely talented, encouraging, and helpful who are always there in times of need. Overall, Absorb is such a great place to work and definitely the best career move I’ve ever made." Darren O'Connor - Director, Client Advocacy

Do you thrive on creating vibrant, thriving communities that bring people together? Absorb Software is on the hunt for an enthusiastic and driven Community Manager to build and nurture an incredible community from the ground up. In this high-impact role, you’ll ignite engagement, inspire connections, and create a dynamic network that fosters growth, collaboration, and loyalty—all while being the vital link between our users, stakeholders, and internal teams. This is your chance to leave your mark by shaping how Absorb empowers and connects with its community. Let’s build something extraordinary together!

Interested in hearing more about Absorb from a current employee? Listen here:

Absorb Culture - Absorb LMS

What you’ll do:

• Develop and execute a strategic plan to build a thriving community aligned with organizational goals.
• Launch and establish initial community channels (forums, social groups, etc.) with a focus on foundational growth.
• Leverage analytics tools to monitor community health, engagement, and growth metrics. Report on key performance indicators (KPIs) such as membership growth, engagement rates, and satisfaction. Provide data-driven insights and recommendations to refine the community strategy.
• Partner with product, marketing, and customer success teams to advocate for community insights and user needs. Coordinate on content initiatives, product updates, and events that promote engagement and support business objectives.

• Establish community guidelines, policies, and best practices, ensuring compliance from members. Moderate community spaces proactively to maintain a safe, respectful environment. Address member inquiries and feedback professionally to ensure a positive experience.

• Develop and implement strategies to grow membership and increase engagement. Execute retention initiatives to keep members active and satisfied. Collaborate with the marketing team on campaigns to promote community growth.
• Curate and create engaging content across various platforms (blogs, forums, webinars) to encourage participation. Facilitate discussions, encourage user-generated content, and create spaces for knowledge-sharing and networking. Build strong relationships with community members by understanding their needs and fostering trust.

What you’ll bring:

• 3+ years of experience in community management, social media, or a similar role in tech or SaaS.
• Proven success in building and scaling an online community, with measurable engagement and retention outcomes.
• Excellent verbal and written communication skills and a talent for fostering authentic connections.
• Proficiency with community platforms (e.g., Discord, Slack, Facebook Groups) and social media tools.
• Strong analytical skills to synthesize data and share actionable insights across teams.
• A self-starter with excellent organizational skills and the ability to manage multiple responsibilities.

Additional preferred qualifications:

• Experience in the EdTech or SaaS industries.
• Knowledge of SEO, content marketing, or digital marketing best practices.
• Familiarity with event planning for both online and offline community events.

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

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