Community Outreach Program Coordinator - Bilingual

If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.

Job Summary

The Community Outreach Program Coordinator assists the Member Engagement Program Supervisor in coordinating multiple programs. This position helps members and community partners understand, navigate and/or connect with enrollment assistance at Oregon Health Plan (OHP) and Medicare ‘pop up’ locations such as food banks, homeless shelters and community events. The role focuses on outreach and engagement activities with CareOregon members and community partners including finding new locations for connecting with potential members, planning recurring events at the same locations, and coordinating with OHA Community Assistors to help with enrollment. The goals of the position include establishing and maintaining positive CareOregon relationships within the community while promoting member retention and engagement strategies.

Essential Responsibilities

Program Coordination

• Develop meaningful partnerships and relationships with community organizations to identify new outreach sites within assigned county(s).
• Coordinate scheduling, materials, equipment, room reservations, and set-up for weekly meetings and events.
• Coordinate travel logistics such as airline and hotel reservations for attendees to participate in outreach events and conferences.
• Maintain and track membership data, engagement, eligibility, and participation statistics by creating reports and data that show member interaction with programs and the associated cost.
• Create and maintain the monthly outreach program calendars and update flyers, posters, health fair/expo materials, press releases, and other outreach materials with the Brand, Marketing and Communication department, to promote activities.
• Maintain confidentiality for all member customers, ensure compliance standards are met, and consistently review procedures for HIPAA and other legal compliance.
• Utilize CareOregon systems such as QNXT and PopIntel, as well as state databases, such as MMIS and PH Tech, to determine member eligibility for OHP/Medicare.
• Provide information regarding outreach events and activities for marketing purposes.
• Facilitate enrollment by referring members to wireless vendor as needed.
• Assist CareOregon Member Engagement Program Supervisor in logistics, planning and other duties for new and emerging projects as needed.
• Support CareOregon Community Advisory Board Meetings; record meeting minutes, summarize, and distribute; assist as needed.
• Actively identify and recruit suitable members to the CareOregon Community Advisory Board (COCAB) while at community events.

Navigation

• Coordinate with Population Health Partnerships (PHP) caseworkers, community partners, providers and members to get eyeglass prescriptions including placing orders for lenses and coordinating the delivery back to members.
• Enroll members in Supplemental Nutrition Assistance Program (SNAP) or Food Stamp benefits through DHS; coordinate applications to DHS on members’ behalf.
• Convey routine and complex information regarding health plans and their systems to clients, providers and community partners; easily navigate DHS, OHA and other social services.
• Assist members and the public with navigating information regarding Social Security, Social Security Disability, DHS, and OHP benefit structures.
• Participate in CareOregon customer service training.
• Assist Population Health staff in conducting Health Risk Assessments via the phone and/or in person communications.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision, and values.
• Support the organization’s commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals.
• Strive to meet annual business goals in support the organization’s strategic goals.
• Adhere to the organization’s policies, procedures, and other relevant compliance needs.
• Perform other duties as needed.

Knowledge, Skills and Abilities Required

• Ability to speak English, as well as a second language relevant to the population served
• Knowledge of basic managed care concepts and the OHP
• Knowledge of the CareOregon Medicare benefits
• Understanding of Social Security, Social Security Disability, and Department of Human Services benefit structures or ability to learn
• Ability to conduct basic research to identify and evaluate potential opportunities
• Intermediate computer skills in MS Office Suite and Outlook
• Strong recordkeeping skills
• Excellent written and oral communication skills and the ability to assist with all forms of correspondence
• Ability to effectively interact with individuals at all levels, both internal and external to the organization
• Customer service skills, customer focus and a positive attitude
• Ability to work both independently and within a team with limited supervision
• Ability to use discretion, good judgment and know when to ask for assistance or direction
• Ability to collaborate and work effectively with diverse individuals and groups
• Ability to share learnings with manager
• Excellent organizational skills including ability to handle multiple priorities, processes, and demands in a dynamic work environment
• Ability to work under pressure with frequent interruptions and shifting priorities
• Ability to anticipate next steps and be proactive
• Skillful at solving problems
• Ability to diffuse stressful situations with humor and tact
• Ability to contribute to a cooperative and harmonious work environment
• Ability to actively support the philosophy, goals and objectives of the member groups and emulate the values of CareOregon
• Ability to take the initiative and stay motivated

Physical Skills and Abilities

Ability to operate a motorized vehicle

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Education and/or Experience

Required:

• Minimum 3 years’ administrative or community support experience
• Fluency through language testing in a second language relevant to the population served
• Complete online SNAP enrollment training within 6 months in the position
• Complete Community Health Worker Training within 6 months in the position
• Valid driver’s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle also required

Preferred:

• Oregon Health Agent Medicare License
• Oregon Health Plan Enrollment Assister Training Certification
• Experience providing Oregon Health Plan enrollment assistance

Working Conditions

• Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
Inside/office Clinics/health facilities
• Member homes
• • Other_________________________________________
• Travel: This position requires frequent travel outside of the workplace, in which the employee’s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.
• Equipment: General office equipment
• Hazards: OSHA Category I - Assigned tasks may involve exposure to communicable diseases, blood, body fluids or tissues.

#LI-Hybrid

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.