Creative Operations Specialist Associate

Department: 16008774 Customer Experience Center HOS
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union-NCT
Weekend Rotation: None
Job Profile Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Job Description:

Responsible for supplying specialized experience related to brand, marketing strategy and communications. Provides actionable business support and project management, which includes delivering projects on-time and within budget.

Principle Responsibilities

• Project Management
  • Provides detailed project management and support for the visual design team.
  • Monitors, responds, and delegates requests received via Smartsheet, Service Central, and Email.
  • Capacity planning and prioritization for deliverables.
  • Upholds brand standards and creative direction from senior team members.
  • Ensures brand standards are followed and observed. Supports onboarding and training for staff across the Allina Health system to educate colleagues on the creative request process, tools, and technology.
• Production & Vendor Relations
  • DOD user and order support
  • Allina Health Shop orders
  • SMARTWORKS inventory management
• Process, Workflows, Budget, and Asset Management
  • Assists with execution of marketing strategic and business plans.
  • Facilitates project and process improvement discussions.
  • Supports and maintains workflows.
  • Organizes customer requirements and ensures customer expectations are managed.
• Program Management
  • Contributes to Marketing programs including: Design on Demand, custom business cards, corporate stationary (letterhead, envelopes, etc.) and branded templates.
  • Collaborates to maintain a library of self-service creative resources for Allina Health employees such as templates, images/illustrations, logos, and guidelines. Promotes these resources and initiates projects to create new items as needed.
• Creative Production
  • Overflow creative production and support for events, interviews, video capture and editing, content development, etc.
  • Other tasks as assigned.
• Other duties as assigned.

Required Qualifications

• Associate's or Vocational degree
• Bachelor's degree in marketing or related field (equivalent work experience considered)
• 0 to 2 years as a project manager with direct experience supporting a creative team and managing vendors
• 0 to 2 years with marketing project management software such as Service Now, Smartsheet, Asana, Workfront, or similar with the ability to create and implement technical workflows and process within these systems
• 0 to 2 years of experience with annual budget planning and oversight

Physical Demands

• Sedentary:
• Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

• 1.0 FTE (80 hours per 2-week pay period)
• 8-hour day shifts
No weekends
• -No major holiday's

Pay Range:

Pay Range: $28.67 to $39.29 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) - voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.