Customer Marketing Manager

Full Time • Remote, Remote, United States of America

99,638 - 126,165 (Yearly) Added 1 week, 6 days ago

Summary

LOCATION

Remote

QUALIFICATIONS

5+ years of experience in customer communications, content marketing, or a related field. Bachelor's degree in Marketing, Communications, Journalism, or related discipline. Exceptional writing and editing skills with a portfolio of published work.

RESPONSIBILITIES

Identify and nurture customer relationships, create compelling success stories, manage customer reference programs, coordinate speaking opportunities, develop strategic customer communications, partner with product marketing, and maintain brand messaging across customer communications.

INDUSTRY

Technology and Open Source Software

SHORT DESCRIPTION

Anaconda is seeking a Customer Marketing Manager to develop and execute strategic communications that enhance customer relationships and highlight customer success within the AI and data science community.

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

Anaconda is seeking a talented Customer Marketing Manager to join our rapidly growing company. This is an excellent opportunity for you to develop and execute strategic communications that strengthen customer relationships and showcase customer success. This role sits at the intersection of corporate storytelling, customer advocacy, and relationship management, requiring both strategic thinking and hands-on execution.

What You'll Do

Identify and nurture relationships with key customers for marketing initiatives
Create compelling customer success stories and case studies to be shared both internally and externally
Manage customer reference program
Coordinate customer speaking opportunities and testimonials at events
Build a repository of customer success stories and testimonials
Develop and execute strategic customer communications across owned channels (blog, social media, email) to deliver product announcements, company news, events, and customer resources, ensuring consistent messaging and maximum engagement
Partner with product marketing to monitor competitive landscape and identify opportunities for thought leadership content, customer success stories, and strategic communications that differentiate our solutions
Build and maintain cross-functional relationships with sales, customer success, and product teams to gather customer insights, identify advocacy opportunities, and ensure communications align with customer needs and business objectives
Create and deliver regular sales enablement content quarterly trend reports, customer insight briefs, and competitive intelligence updates, empowering the sales team with timely market analysis and customer success stories to drive more effective conversations
Drive customer ROI storytelling by collaborating with customer success teams to gather quantitative metrics and qualitative feedback, then translate these insights into compelling content formats including case studies, blog posts, sales enablement materials, and data-driven infographics that demonstrate business value
Participate in the development and execution of our customer advisory board program, collaborating with Product and Engineering leadership to gather strategic insights that inform product direction and create powerful customer advocacy opportunities for marketing initiatives
Maintain a consistent voice and messaging that is reflective of the brand across all customer communication

What You Need:

5+ years of experience in customer communications, content marketing, or related field
Exceptional writing and editing skills with a portfolio of published work
Proven track record of creating compelling case studies and customer success stories
Experience managing customer advisory boards or similar customer advocacy programs
Strong project management and organizational skills
Excellent relationship-building and interpersonal abilities
Bachelor's degree in Marketing, Communications, Journalism, or related field
Team attitude: “I am not done until WE are done”
Embody our core values:
- Great People
- Great Product
- Great Performance
Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What Will Make You Stand Out:

Experience in B2B software or technology industry
Knowledge of marketing automation platforms
Understanding of data analytics and reporting
Experience with video production and multimedia content
Familiarity with customer feedback and advocacy platforms
Experience working in a fast-paced startup environment
Experience working in an open-source, AI, or data science-oriented company
Experience working in a fast-paced startup environment
Experience working in an open-source, AI, or data science-oriented company

The US base salary range for this role is $79,900-$119,500 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Annual Remote Work and Wellness Stipend
Employee Assistance Program and Mental Health Resources
FTE employees based on your region

Application deadline: There is no deadline; we accept applications on an ongoing basis.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller Vanessa Macllwaine.

Anaconda is an EEO/AA employer M/F/V/D.

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