Customer Marketing Manager

Full Time • Springfield, OH, United States of America

57,483 - 72,786 (Yearly) Added 3 days, 1 hour ago

Summary

LOCATION

Ohio and parts of Indiana

QUALIFICATIONS

Strong leadership abilities, excellent customer service skills, knowledge of industry trends, organizational skills, and experience in data analysis. Must be able to travel often and have the ability to multitask and work flexible hours.

RESPONSIBILITIES

Oversee customer marketing activities, manage customer-facing teams, align marketing strategies with sales initiatives, support event planning, ensure consistent training, manage budget, mentor and develop staff, and drive business solutions.

INDUSTRY

Food Service Distribution

SHORT DESCRIPTION

The Customer Marketing Manager at Gordon Food Service leads marketing efforts for key customers, manages a specialized team, and drives strategies to enhance market share while ensuring customer satisfaction and operational excellence.

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Overview

For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful food operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve.

At Gordon Food Service, our customers come first. The Customer Marketing Manager oversees strategic marketing activity and support for key customers and internal teams in alignment with divisional goals and objectives. They manages customer-facing teams of marketing specialists in the areas of business solutions, culinary, and product, in an assigned region.

This position's territory includes: OH and parts of Indiana

Essential Functions:

Drives relevant business, culinary, and product solutions to key customers through the activities of the customer marketing team(s).
Aligns strategies and activities to complement the initiatives of the Sales and Marketing teams, with the ultimate goal of increasing the overall market share of Gordon Food Service.
Supports the planning and execution of industry, sales and marketing events, divisional sales and marketing meetings, marketing campaigns, and food shows that align with the long-range plan and divisional goals.
Ensures consistent and relevant product, culinary, and business solution training for sales and specialist teams.
Determines and appropriately manages the budget and expenses of the customer support team in the assigned region.
Manages a team of divisional customer-facing specialist(s). May interview, hire, train, and retain staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department. Mentors, motivates, and develops staff and acts as a role model and resource to them. Develops succession plans.

Knowledge / Skills / Abilities:

Strong leadership abilities is a must.
Ability to travel often with some occasional overnights.
Excellent customer service, mentoring, interpersonal and communication skills.
Must be able to develop, refine, communicate, and implement plans and to set and define goals.
Must maintain knowledge of industry trends and be able to provide training on the technical aspects of commercial or non-commercial segments.
Must have industry and segment knowledge and be able to analyze and interpret data.
Must have good time management, administration, and organizational skills.
Must be able to build relationships, network, influence, and link resources to plan and execute business practices.
Must have the ability to multitask and be able to work exceptional hours including evenings and weekends
Be willing to take on new responsibilities with a strong desire to succeed.
Develops solutions to complex problems that require the regular use of ingenuity and innovation. Ensures solutions are consistent with organization objectives.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and drug tests all employees.

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