Customer Relations Specialist

We're looking for an experienced Customer Relations Specialist to join Rally Networks! The candidate must have excellent listening skills and be great with customers. The ideal candidate will demonstrate an eagerness to succeed, and will enjoy the opportunity to work in a team environment with an organization that values the rural communities we serve. This is a great chance to work for a family owned organization in the rural broadband industry.

Responsibilities:

• Take customer payments and answer questions relating to services/bills
• Answer customers' questions, both over the phone and in person.
• Resolve customer issues, both over the phone and in person.
• Write reports on customer interactions.
• Support technical staff in coordinating service orders and trouble tickets.

Duties:

• Customer Notification of new internet options
• Execute residential contracts
• Update customer account records
• Post payments and manage trouble tickets and service orders
• Help with customer awareness of services in new fiber builds

Experience:

• Quick Learner
• Competent in Google Docs, Sheets, and Google Workspace
• Experience with Adobe products
• Self Motivated and Goal Driven
• Experience with Marketing, Sales, and/or Customer Service a plus

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) (12% company contributions)
  
• Paid time off

Shift:

• Day shift

Work Location: In person