Customer Service/ Marketing Associate

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is pivotal in ensuring customer satisfaction and fostering positive relationships with our clients. The ideal candidate will possess strong communication skills and a passion for delivering exceptional service while managing various customer inquiries and concerns.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and promotions.
• Assisting agent with home and auto quotes
• Schedule appointments
• Cross Selling
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Utilize research skills to understand customer needs and recommend appropriate solutions.
• Support marketing initiatives by providing feedback on customer preferences and trends.
• Contribute to content marketing and social media by assisting in the creation of promotional materials using Canva

Requirements

• Proven experience in a customer service role or similar position.
• Strong verbal and written communication skills.
• Familiarity with digital marketing concepts, including performance marketing and content marketing.
• Has exceptional time management and organizational skills
• Thrives in a fast paced work environment
• Must be fluent in Microsoft Office suits and CRMs
• Experience with advertising techniques, both print and digital, is beneficial.
• Ability to work collaboratively in a team-oriented environment while managing individual responsibilities.
• A proactive approach to problem-solving with strong attention to detail is essential.
• Must be able to acquire Property & Casualty license within first 30 days of employment and Life and Health License within 6 months.
• High School Diploma

Join us in delivering outstanding service to our customers while enhancing your skills in a supportive team environment!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• No weekends

Experience:

• Customer Service: 2 years (Required)
• Sales: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Evansville, IN 47725 (Required)

Work Location: In person