Customer Service Representative

American Laboratories is a growing multi-industry supplier for the extensive products it manufactures. We were founded in 1967 based on the knowledge of manufacturing enzymes, proteins, and flavors to various industries. Today, American Laboratories employs over 125 people, offers an extensive listing of over 300 products to the Human Pharmaceutical, Human Nutritional, Food Processing, and Animal Health industries in the United States and 45 countries around the world.

At American Laboratories, we are looking for candidates with varied backgrounds and skills. Diverse ideas come from diverse people, and we are devoted to offering an all-encompassing work environment where everyone feels valued and respected. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact. We offer a variety of job specific and business skills programs and trainings to our employees. As a member of our team, you’ll have an opportunity to draw from those resources when you need them, and likewise, contribute your expertise when you have something to share.

We offer a highly competitive compensation package (salary and bonus) as well as a comprehensive, family-friendly benefits package including:

• Exceptional family medical, dental, and vision benefits (100% company paid premiums). 100% paid deductible/out of pocket expenses for Medical
• Paid time off and sick leave
• 9 paid holidays
• Exceptional 401k fund contributions (up to 9%)
• Great schedules
• Wellness incentives

Pay is based on experience.

Customer Service Representative (Inside Sales)

We have a career opportunity for an Customer Service Representative (Inside Sales) that has a passion for working in sales by supporting sales goals and operations. We will consider candidates new to the job force who have a willingness to learn about our products and have a great work ethic.

The position will be located at 11128 John Galt Blvd, Omaha, NE 68137, working with different management levels and support personnel in all other locations.

The impact you will have:

• You will be responsible for sales and marketing activities for a designated territory and/or accounts including:
• Confirm and submit orders and provide price quotes to customers
• Advise customers on material stock status, special order requirements and payment policies
• Send sample sto customers upon request
• Process, invoice, and post customer orders within the system
• Obtain shipping quotes
• Log and/or scan Sales information, such as tracing, invoices, labels and other documents
• Guide the flow of documentation to ensure prompt shipment of orders
• You will maintain customer data and manage customer updates and changes
• You will professionally communicate with customers, visitors and guest in-person, over the phone and via email
• You will aid in completing Business Development projects
• You will develop and enhance industry and product knowledge

What we are looking for:

• Bachelor’s degree or High School Diploma with a minimum of 2 years sales/marketing experience
• 1 year experience in a customer service, sales or makerting role preferred
• 1 or more years of experience in a Food and Drug Administration (FDA) regulated environment is preferred
• Detailed-oriented, problem solving, time management and organizational skills
• Excellent written and verbal communication skills with the ability to effectively present to and engage with a wide range of audiences
• Proficiency in Microsoft Suite applications (Word, Excel, PowerPoint, Outlook, etc.) and other basic computer skills
• Strong attention to detail, problem solving, time management and organizational skills

American Laboratories, LLC is an Equal Opportunity Employer and participates in E-Verify.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift

Experience:

• Customer Service/Inside Sales: 1 year (Required)

Work Location: In person